Whatnot · 4 months ago
Fraud Incident Commander
San Francisco, CA
Full-time
Onsite
Senior Level
$180K/yr - $230K/yr
6+ years expWhatnot is the largest live shopping platform in North America and Europe, redefining e-commerce by blending community, shopping, and entertainment. They are seeking a Fraud Incident Commander to manage incident response and risk efforts, working collaboratively across Trust & Risk, Engineering, and Product teams to enhance the company's trust and risk management.
CollectiblesE-CommerceInformation TechnologyMarketplaceTrading Platform
Responsibilities
Manage high-pressure situations, influence short & long term priorities and help safeguard customers through proactive incident handling
Manage and improve Whatnot’s Trust and Risk incident response including intake, triage, incident management, and reporting
Lead cross functional teams in the remediation of Trust and Risk incidents
Document incident timelines, impact details, and steps taken for mitigation and resolution, ensuring accuracy, completeness, and timeliness
Drive the Trust and Risk roadmap, strategy and execution of cross functional initiatives
Identify and deliver on efficiency improvements for Trust & Risk to support the business
Drive clarity around technical programs, ensuring alignment of engineering roadmap, product strategy and non technical partner orgs for major cross functional initiatives
Do whatever it takes to ensure the engineering team is operating effectively, unblock them and make sure they can move at a rapid pace
Drive strategic initiatives across the company as needed
Qualification
Required
6+ years of relevant experience
Experience leading complex, multi-disciplinary, and highly visible technical and operational initiatives across the company
Ability to thrive in ambiguous environments, identify trade-offs, and make decisions with limited information in high-pressure situations
Experience building roadmaps, project/release plans with a strong understanding of dependency management
Strong analytical and quantitative skills; ability to work with key stakeholders to define key business questions and to build data sets that answer those questions
Entrepreneurial drive and proven ability to achieve stretch goals in an innovative fast-paced environment
Startup experience at a high-growth company
Excellent written and oral business communication and people skills, with the ability to influence stakeholders
Bachelor's degree in Engineering, Computer Science or related technical field
Benefits
Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Company
Whatnot
Whatnot is a livestream shopping platform for buying and selling products.
501-1000 employees
H1B Sponsorship
Whatnot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (20)
2023 (18)
2022 (10)
Funding
Current Stage
Late StageTotal Funding
$974.7MKey Investors
CapitalGY Combinator Continuity FundAndreessen Horowitz
2025-10-28Series F· $225M
2025-01-08Series E· $265M
2022-07-21Series D· $260M
Leadership Team
Jeff Chang
Director of Engineering, Head of Growth
Recent News
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2026-01-09
Global Cosmetics News
2025-12-31
2025-12-26
Company data provided by crunchbase