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D2 Consulting · 3 months ago

ServiceNow Adminstrator

Chantilly, VA

Full-time

Onsite

Mid Level

D2 Consulting is seeking a ServiceNow Administrator with hands-on experience managing and optimizing the ServiceNow platform for ITOM discovery. In this role, you will support the administration, configuration, and maintenance of ServiceNow, focusing on discovery and CMDB integrity while collaborating with IT teams to ensure seamless integration and accurate data flow.

Cyber SecurityInformation TechnologySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Administer and maintain the ServiceNow ITOM discovery, including user management, configurations, and updates

Support ServiceNow Discovery and CMDB processes by troubleshooting discovery issues, permissions, and integrations

Collaborate with engineering teams to resolve system administration and platform connectivity issues (Windows/Linux)

Monitor and validate data quality within ServiceNow by applying knowledge of databases, data structures, and references

Analyze and interpret data in XML, JSON, and PowerShell for ServiceNow integrations and data processing

Document processes, workflows, and requirements to ensure accuracy and knowledge sharing

Ensure compliance with organizational and security standards

Qualification

ServiceNow administrationTS/SCI w/CI PolyLinux administrationWindows administrationServiceNow Certified System AdministratorCMDB architectureNetworking fundamentalsDatabase fundamentalsXMLJSONPowerShell scriptingITOM/Discovery trainingDiscovery tools experience

Required

Active TS/SCI w/CI Poly required for consideration

ServiceNow Certified System Administrator (CSA) or equivalent hands-on ServiceNow administration experience

Solid understanding of ServiceNow navigation, data structures, and CMDB architecture

System administration experience with Linux and Windows, including troubleshooting and performance monitoring

Knowledge of networking fundamentals, including ports, protocols, and services (DNS, PowerShell, SSH, etc.)

Strong grasp of database fundamentals, including data storage, access, and table relationships

Ability to read and work with XML, JSON, and PowerShell scripts

Security+ certification required as well as Industry approved certification

Preferred

ITOM/Discovery-specific ServiceNow training or certifications

Experience with other discovery tools (e.g., Device42, BMC Helix Discovery, Nlyte)

Familiarity with a wide range of IT devices/services, such as storage (NetApp, Cohesity), networking (Cisco, Juniper), printers, phones, and other IP-enabled systems