DDN · 1 day ago
Technical Account Manager - Major Accounts
United States
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expDataDirect Networks (DDN) is a global market leader in AI and high-performance data storage innovation. The Technical Account Manager - Major Accounts will provide leadership and build a customer-focused technical account team to ensure customer success and business continuity.
Artificial Intelligence (AI)Big DataData StorageEnterprise SoftwarePredictive Analytics
Responsibilities
Work closely with DDN Support, product Management, Engineering, Support and other shared resources to ensure the success and business continuity of an assigned customer account
Work to support project management, technical account management interfacing with the customers Site Reliability Engineering team (SRE)
Define and document processes and best practices. Ensure they are communicated and followed
Be the operational focal point for a large, Globally distributed customer environment
Manage customer requirements through engineering RFE development
Drive operational efficiency through automation, documentation and project management
DevOps capabilities including writing and deploying customer scripts and tools
Develop feedback loops with Project Management, Engineering and Field teams
Familiar with industry standard technologies and methodologies with regard to configuration , deployment and monitoring
Develop strategic plans with customers that include monitoring,
Work with customer teams to quickly identify and rectify issues
Work along with pre-sales to develop customer solutions to solve the most challenging problems
Lead daily, weekly, monthly meetings with customer and DDN resources as required
Monitor and report Operational status and measure against project plan
Manage and track workload and requests. Prioritize the resolution of urgent requests with progress on longer term projects
Work with Engineering, Product Management and the Field engineering teams to translate customer requirements into RFEs
Qualification
Required
8+ years' technical experience working in a cross-functional environment
Strong leadership, planning, decision making and communication skills
Experience in leading large programs
Ability to communicate with customer and DDN executive staff effectively
Project management skills required and PMP or similar certification is a plus
Experience developing and deploying scripts and tools
Experience working in remote teams located around the globe
Experience developing documentation and procedures
Experience in managing heterogeneous hardware and software (servers, network, applications, file systems) environment projects preferred
Experience in AI/ML infrastructure management and operations at scale and in cloud environments
Requires parallel filesystem knowledge (Exascaler, Lustre or GPFS)
Large scale HPC/AI/ML system experience is a plus (compute, GPE, networking)
Experience with Infiniband and Ethernet networking (configuration and troubleshooting)
Linux Admin skills required
Be available as needed for on call, and escalations
Be able to lift up to 75 pounds as needed
Company
DDN
DDN (DataDirect Networks) is the world’s leading AI and data intelligence company, empowering organizations to maximize the value of their data with end-to-end HPC and AI-focused solutions.
1001-5000 employees
H1B Sponsorship
DDN has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (2)
2022 (4)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$309.9MKey Investors
Blackstone Group
2025-01-09Private Equity· $300M
2002-01-02Series A· $9.9M
Leadership Team
Alex Bouzari
Co-Founder, Chairman, & CEO
P
Paul Bloch
President and Co-Founder
Recent News
2025-11-22
2025-11-19
2025-11-19
Company data provided by crunchbase