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Okta · 7 hours ago

ServiceNow Platform Architect

Chicago, IL

Full-time

Hybrid

Senior Level

$132K/yr - $198K/yr

5+ years exp

Okta is The World’s Identity Company, focused on providing secure access, authentication, and automation. The ServiceNow Platform Architect will play a key role in enhancing Okta's enterprise-wide ServiceNow platform by designing and implementing scalable and secure solutions while collaborating with stakeholders to align technical requirements with business needs.

CRMEnterprise SoftwareIdentity ManagementIT InfrastructureManagement Information SystemsSoftwareWeb Development

No H1B

U.S. Citizen Only

Responsibilities

Design and develop ServiceNow solutions and features, ensuring they align with our long-term architectural strategy

Implement and maintain the ServiceNow platform architecture by following best practices and leading a long-term, scalable approach

Work with business stakeholders and technical teams to translate business needs into technical requirements and architectural designs

Act as a platform guardian, ensuring configurations and customizations are upgrade-safe and minimize technical debt

Provide expert technical guidance and recommendations to stakeholders, development teams, and leadership on ServiceNow capabilities, limitations, and strategic opportunities

Architect integrations between ServiceNow and other enterprise systems using various integration methods (e.g., REST, SOAP, JDBC, MID Server)

Prioritize a long-term, scalable approach, minimizing customization by leveraging out-of-the-box capabilities and advocating for upgrade-safe architecture to reduce technical debt

Qualification

ServiceNow developmentServiceNow certificationsJavaScriptIntegration methodsDatabase designBusiness process optimizationUser experience focusCommunication skillsInterpersonal skills

Required

At least 5 years hands-on experience with ServiceNow development and administration at an enterprise level

Multiple ServiceNow certifications across various modules (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist in SAM, HAM, HRSD, ITOM, CSM, etc.)

Proven experience in designing and implementing large-scale, complex ServiceNow solutions for enterprise organizations

Proficiency in JavaScript, GlideRecord, REST/SOAP APIs, UI Policies, Client Scripts, Business Rules, Workflows, Flow Designer, Service Portal development, Workspace/UI Builder, and other core ServiceNow development tools

Strong understanding of database design and optimization within the ServiceNow environment, coupled with expertise in data modeling, CMDB design, and platform data strategies

Skilled at analyzing and mapping complex business processes to technical solutions, while identifying opportunities for business process optimization

Must have a high focus on user experience with a propensity for incorporating modern design trends into solution design

Exceptional communication and interpersonal skills, enabling effective collaboration with both technical and non-technical stakeholders, including the ability to present complex technical concepts clearly to large audiences and C-suite executives

This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire