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Floor & Decor · 3 months ago

Connected Customer Specialist

Maple Grove, MN

Full-time

Onsite

Entry Level

$17/hr - $20.60/hr

1+ years exp

Floor & Decor is a retail company specializing in home improvement products, and they are seeking a Connected Customer Specialist to support store operations. This role is primarily responsible for assisting customers with their merchandise needs, maintaining inventory integrity, and ensuring store merchandising standards are met.

Home DecorHome ImprovementRetail

Responsibilities

Assist customers with product selection and answer product related questions

Partner with management to determine which products need SKUs, price changes and need to be returned

Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system

Review shipping and receiving documents for accuracy

Audit reports including inventory control, return of sale, and void reports

Monitor incoming and outgoing trucks logs

Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager

Monitor randomly selected receipts for operational accuracy

Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station

Return products to the correct in store location after customer merchandise returns

Clean and stock products according to Floor & Decor’s standards

Point of contact for e-commerce team members to contact regarding inventory availability in the store

Responsible for managing inventory movement within the store