Delta Air Lines · 2 days ago
Software Development Engineer, AI
Atlanta, GA
Full-time
Hybrid
Senior Level
5+ years expDelta Air Lines is undergoing a transformation in its IT department to enhance customer interactions through innovative solutions. As a Software Development Engineer on the Communications, AI and Automation IT team, you will design, build, and support applications that integrate artificial intelligence capabilities to optimize customer experience.
Air TransportationArtificial Intelligence (AI)TransportationTravel
Responsibilities
Analyze the business problem and understand potential value
Design, build, and deploy chatbot applications
Create conversation flows and decision trees to ensure efficient, user-centric chatbot dialogues
Design, test and develop efficient and effective software with an emphasis on AWS architecture components
Implement clean coding practices, test scripts, and infrastructure-as-code pipelines with Java/Python/Node.js
Actively contribute to the betterment of the team – Don’t settle
Recommend process and coding improvements
Ensure continued functionality of a program during maintenance and testing of software
Create diagrams, videos, and documents to communicate coding and design details
Document each aspect of a system or application as a reference for future upgrades and maintenance
Acts as a mentor to team members. Helps team overcome technical challenges
Pay close attention to cost components and drive processes for efficiency
Capture rich supporting data for measurement and investigation
Qualification
Required
5+ years' experience in Java Full-stack, Python, and Node.js
Experience with AWS serverless application design, development and support including Dynamo, EventBridge, S3, Lambda Layers, SQS/SNS, Step Functions
Knowledge of Agile Methodologies is required, while practical application is highly preferred
Experience with software architectural patterns including AWS components
Experience in development and testing (BDD, TDD, Automation, Agile, and DevOps)
Be self-driven, understand the business problem you are solving
Experience with Containers, Kubernetes, RedHat OpenShift, Devops, Jenkins, Nexus, Github, or related technologies
Communicate effectively and frequently with team, business partners, and leaders
Be flexible and embrace challenges that are outside of your comfort zone
Effectively analyze tradeoffs between usability and performance needs
Maintain pace and meet deadlines
Aid and support other team members when required, including troubleshooting and maintenance of production systems/programs/applications
24/7 On-call support rotation function is a component of this role
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Preferred
Experience with Claude and comparable models
Experience with AWS resources like Lex Gen AI V2, AWS Connect, App sync, API gateway an added advantage
AWS Certification is a plus
Developed machine learning models and AI solutions
Experience with R, knowledge of AI frameworks such as TensorFlow or PyTorch
Experience building computer software within the airline industry is a plus
Benefits
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
10 paid holidays per calendar year
Birthing parents are eligible for 12-weeks of paid maternity/parental leave
Non-birthing parents are eligible for 2-weeks of paid parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Company
Delta Air Lines
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
10001+ employees
H1B Sponsorship
Delta Air Lines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (137)
2023 (108)
2022 (178)
2021 (71)
2020 (148)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Barclays Bank
2025-09-30Post Ipo Debt
2007-05-03IPO
Leadership Team
Edward Bastian
Chief Executive Officer
Daniel Janki
CFO
Recent News
2026-01-09
2026-01-09
Company data provided by crunchbase