Zipline · 3 months ago
Service Engineer
South San Francisco, California, USA
Full-time
Onsite
Mid LevelZipline is on a mission to transform the way goods move through innovative logistics solutions. The Service Engineer role is critical for ensuring the operational efficiency of their global fleet by leading technical responses, troubleshooting complex issues, and maintaining compliance with regulatory standards.
DeliveryDronesElectric VehicleHome Health CareLogisticsRoboticsSupply Chain Management
Responsibilities
Lead technical response as the primary technical lead for grounded assets, coordinating cross-team resources and driving resolution with urgency and precision
Use approved procedures and diagnostic tools to identify root causes and implement solutions for aircraft, droid, and dock systems
Work in 24/7 shift operations, including comprehensive handovers, on-call duties, and emergency response protocols to maintain continuous coverage
Coordinate cross-team escalation to engineering support and maintenance teams, creating work orders and ensuring smooth handoffs when physical maintenance is required
Identify patterns, troubleshoot complex technical issues, and generate reports that drive continuous improvement through log analysis and diagnostics
Maintain regulatory compliance with FAA Part 135 operations, CAMP requirements, and repairman certification standards, ensuring all documentation meets aviation industry standards
Contribute to troubleshooting guides, identify automation opportunities, and provide feedback to design engineering on system improvements
Operate advanced tools including the Zipline ERP (Zerp) platform, Fleet Apps, incident.io, and Jira to track assets, manage incidents, and coordinate with global teams
Maximize operational impact by prioritizing critical assets for return to service while managing multiple incidents simultaneously
Document and track all troubleshooting activities, resolutions, and lessons learned to build institutional knowledge and support regulatory requirements
Qualification
Required
Your technical background in mechanical, electrical, software, mechatronics, aerospace or systems engineering should demonstrate ability to quickly learn complex technical systems and troubleshoot under pressure
Strong analytical and problem-solving skills with experience in systematic troubleshooting, root cause analysis, and technical documentation are essential
Operations or maintenance experience with complex systems in high-stakes environments where downtime has significant impact, will prepare you for this role
Excellent communication and coordination skills with proven ability to lead technical response, coordinate cross-functional teams, and communicate effectively under pressure are crucial
Data analysis capabilities with experience in log analysis, performance metrics, and basic scripting or SQL for troubleshooting and reporting will enhance your effectiveness
A continuous improvement mindset with demonstrated ability to identify process improvements, contribute to documentation, and drive operational excellence aligns with our culture
Adaptability and resilience to thrive in a rapidly changing environment where procedures, tools, and priorities evolve frequently is essential
Customer impact focus with understanding that your work directly affects life-saving deliveries and operational reliability drives everything we do
This role requires working 24/7 shift operations including nights, weekends, and holidays as part of our continuous coverage model
The position operates under strict performance metrics and regulatory requirements
Ability to sit (or stand at a standing desk) for long periods of time to review tickets, conduct analysis and coordinate solutions with engineers when needed
Travel may be required occasionally for training, certification, or site support activities (10%)
Preferred
Technical writing skills with experience creating troubleshooting guides, procedures, and technical documentation support our documentation-driven culture
Multi-site operations experience supporting distributed teams and assets across multiple time zones matches our global operations
Automation and tooling experience with process improvement, script development, or system integration contributes to our continuous improvement efforts
Company
Zipline
Zipline designs, manufactures, and operates drones to deliver vital medical products.
Founded in 2011
1001-5000 employees
H1B Sponsorship
Zipline has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (39)
2023 (29)
2022 (20)
2021 (16)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$971MKey Investors
U.S. Department of StateThe Rise FundKatalyst Ventures
2025-11-25Grant· $150M
2023-04-28Series F· $330M
2021-06-30Series E· $250M
Leadership Team
Keller Rinaudo Cliffton
Co-founder & CEO
Keenan Wyrobek
Founder, CTO and Product Architect
Recent News
felicis.com
2025-12-26
Company data provided by crunchbase