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Power Digital Marketing · 3 months ago

Account Director, Client Experience

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

Power Digital Marketing is a tech-enabled growth firm that specializes in marketing, consulting, and data intelligence to drive revenue and brand recognition for clients. The Account Director, Client Experience will work closely with clients across various industries to develop and implement integrated marketing strategies, leveraging data-driven insights to optimize performance and ensure client satisfaction.

Marketing & Advertising

Growth Opportunities

Responsibilities

Employ AI technologies to enhance and optimize business processes

Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Client-centric Communication: Establishes a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to gauge sentiment, solicit feedback and share additional opportunities

Marketing Strategy: Guides the account team with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; Demonstrates proficiency in media planning, including the connection of a client’s product, audience and media

Data-driven Insights: Leverages data and analytics to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps

Measurement Frameworks: Uses overlapping datasets to find the truth and make better marketing decisions; Prioritizes business metrics to guide strategy, decisions and budgets; Leverages platform or attribution metrics to inform tactical daily optimizations; Uses incrementality to validate when needed

Client Retention: Leads the contract renewal strategy, presentation and proposal development alongside the Account Manager to extend client partnerships; Reviews and analyzes client contracts on a regular basis to ensure goals are on target

Service Expansions: Works with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships

Client Portfolio: Manages a diverse set of clients totaling a minimum of $175K in monthly recurring revenue

Team Coaching and Development: Leads by example and practices servant leadership; Delivers timely, specific feedback to account team members to up-level existing client services

Responsible for other tasks and projects as assigned by Client Services department leadership, as needed

Qualification

Digital Marketing StrategyClient Relationship ManagementData AnalyticsCampaign LeadershipCRM PlatformsTeam CoachingCommunication SkillsProblem-SolvingTime Management

Required

Bachelor's Degree in Marketing, Communication or related discipline

8+ years digital marketing experience in strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency

Proven track record of delivering high customer satisfaction scores

Extensive CRM or Marketing Operations platform experience required (e.g., Salesforce, Shopify, Hubspot)

Experience speaking to business-level metrics such as LTV:CAC, MER, etc

Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment

Ability to quickly build rapport and develop relationships with executive-level points of contact

Desire to work in a role that functions as both a marketing consultant and a business consultant for clients

Highly dependable, self-starter, high energy, positive attitude with good organization, and time management skills

Entrepreneurial spirit with a passion for problem-solving, continued learning, and personal development

Benefits

Base salary + commission opportunities

Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium

401(k) plan - 4% employer contribution matching

Unlimited Time Off available on day one

Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors

Fully flex work environment: full-remote, in-office, or hybrid

A one time $100 USD Work From Home (WFH) stipend automatically added to your first paycheck

Employee Assistance Program (EAP)

12 observed United States national holidays + 2 mental health recharge days per year

Unlimited opportunities for growth & leadership within a rapidly growing firm

Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)

Quarterly awards including prize money and recognition for outstanding performance

Opportunities to be involved in company DEI initiatives

Company

Power Digital Marketing

Glassdoor4.0

Power Digital is a growth marketing firm fueled by technology and driven by a talented team of consultative marketers, creatives, analysts and technologists.

Founded in 2012

San Diego, CA, US

501-1000 employees