Datadog · 1 week ago
Manager, Customer Success - Denver
Denver, CO
Full-time
Hybrid
Mid, Senior Level
$108K/yr - $144K/yr
6+ years expDatadog is a global SaaS business focused on enabling digital transformation and infrastructure monitoring. As a Manager, Customer Success, you will lead a team of Customer Success Managers to enhance customer experience and retention while driving revenue growth through effective relationship management.
AnalyticsCloud ComputingCloud Data ServicesCloud InfrastructureData ManagementDevOpsProductivity ToolsSaaS
Responsibilities
Drive and influence the full renewal and expansion sales cycle
Serve as an advisor and role model for exemplary customer service
Balance autonomy with effective communication upwards
Act as a regional/segment owner and escalation point for relevant matters
Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
Focus on talent attraction, retention, and development to create high-performance teams
Qualification
Required
Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space
3+ years of experience leading a high-performing team of Customer Success Managers
A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
Familiar with the B2B tech or subscription-based software space
Comfortable in a fast-paced, scaling environment
Benefits
Best-in-class onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture, with opportunities to join our Community Guilds
Intra-departmental mentor and buddy program for networking
Continuous professional development, product training, and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous global benefits
Healthcare
Dental
Parental planning
Mental health benefits
A 401(k) plan and match
Paid time off
Fitness reimbursements
A discounted employee stock purchase plan
Company
Datadog
Datadog is an observability and security platform that offers infrastructure, applications, software development, and monitoring services.
1001-5000 employees
H1B Sponsorship
Datadog has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (123)
2024 (66)
2023 (45)
2022 (53)
2021 (31)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.02BKey Investors
ICONIQ GrowthIndex VenturesOpenView
2024-12-09Post Ipo Debt· $870M
2020-05-28Post Ipo Debt
2019-09-19IPO
Leadership Team
Olivier Pomel
Co-founder, CEO
Alexis Le-Quoc
Co-founder & CTO
Recent News
Benzinga.com
2026-01-15
Company data provided by crunchbase