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California State University, Los Angeles · 2 months ago

Associate Director of Financial Aid Operations

Los Angeles, CA

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

$5,053/mo - $16,221/mo

6+ years exp

California State University, Los Angeles (Cal State LA) is a prominent public university in Los Angeles, dedicated to serving a diverse student population. The Associate Director of Financial Aid Operations will manage the comprehensive student financial aid delivery system, ensuring compliance with regulations and effective service delivery while also assisting the Director in various administrative functions.

Education

Responsibilities

Assumes responsibility for the day-to-day administration of Cal State LA’s comprehensive student financial aid delivery system

Assists the Director in the planning, development, implementation, and coordination of all phases of federal, state, and University financial aid programs

Works collaboratively with staff to ensure the timely and accurate delivery of quality financial aid services in accordance with applicable federal and state statutes, regulations, and University policies

Provides guidance on the resolution of complex student appeals and requests for exceptions, ensuring that decisions are made within established regulatory and policy frameworks

Serves as the senior administrative officer for the department in the absence of the Director, representing the Director at meetings and exercising delegated authority to act on the Director’s behalf

Qualification

Financial Aid ManagementManagerial ExperienceFederal Regulations KnowledgeAutomated Financial Aid SystemsPeopleSoft ExperienceTechnical Project PlanningPublic SpeakingMulticultural Environment ExperienceInterpersonal Skills

Required

Bachelor's degree from an accredited four-year college or university in Student Personnel, Higher Education, Counseling, Business, Education, Social Sciences or a related field

Six years of professional financial aid experience, which must include a minimum of three years of managerial/supervisory experience in a college or university financial aid office

Thorough and demonstrated knowledge of federal and state rules and regulations

Knowledge of and experience in an automated student financial aid system at a large college or university

Excellent skills in writing, public speaking, interpersonal interaction with staff and supervision

Ability to work well under pressure

Incumbent must demonstrate an interest or ability in working in a multicultural/multiethnic environment

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California

Preferred

Master's degree in a related field

Experience in PeopleSoft student information system, WebGrants, Common Origination and Disbursement (COD), Blackbaud, On-Base, and the National Student Loan Database Systems

Ability to plan and implement technical projects