Guardian Life · 8 hours ago
Head of AI Engineering – Group Business
New York, NY
Full-time
Hybrid
Director/Executive
$149K/yr - $245K/yrGuardian Life is seeking a Head of AI Engineering for their Group Business to lead the development and implementation of enterprise initiatives including digital assistants and automation solutions. The role involves strategic leadership, solution development, and collaboration with cross-functional teams to enhance customer experiences and optimize operational efficiency.
DentalFinancial ServicesHardwareInsuranceLife Insurance
Responsibilities
Develop and implement a comprehensive automation and AI execution strategy, aligning with business objectives and emerging technology trends in automation
Lead the design, development, and deployment of Digital Assistants, focusing on conversational and natural language driven self-service solutions
Evaluate how automated chatbots, virtual assistants influence customer engagement, retention, and operational efficiency, ensuring seamless human-technology interaction
Oversee RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT)
Implement plan to engage customers, reducing unnecessary calls and improving customer self-service adoption metrics
Engage with engineering, product management, customer experience, and IT teams to incorporate solutions into current platforms and contact center operations
Ensure all initiatives align with data protection standards, regulatory frameworks, and enterprise security requirements
Define KPIs and success metrics for initiatives, ensuring continuous monitoring, optimization, and business impact evaluation
Qualification
Required
Bachelor's or master's degree in computer science, engineering, management or a related field with equivalent experience
Demonstrable experience within automation and AI, along with solution engineering, particularly in customer engagement and digital assistants
Strong expertise in conversational technology and RPA (attended/unattended bots)
Experience in deploying enterprise grade solutions and automation solutions at scale
Ability to understand, analyze, and measure the impact of technology on customer self-service and operational efficiency
Strong problem-solving, critical thinking, and leadership attributes to encourage innovation in new technology realm
Willingness and capability to learn new technologies quickly
Experience working with remote teams in a matrixed environment
Impressive communication and collaboration skills to link business and technology
Benefits
Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period
Life and disability insurance
A great 401(k) with match
Tuition assistance, paid parental leave and backup family care
Dynamic, modern work environments that promote collaboration and creativity
Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best
Company
Guardian Life
Guardian Life Insurance Company of America (Guardian) is one of the country’s leading mutual insurers.
Founded in 1860
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-08-23Non Equity Assistance
Leadership Team
Andrew McMahon
Chairman and CEO
Michael Prestileo
Chief Strategy Officer
Recent News
2025-12-11
Company data provided by crunchbase