Spring Health · 1 day ago
Engineering Manager - AI & ML Infrastructure
San Francisco, CA
Full-time
Hybrid
Senior Level
$159K/yr - $214K/yr
5+ years expSpring Health is on a mission to revolutionize mental healthcare by removing barriers to access. As the Engineering Manager of the AI/ML Platform team, you will lead the development and scaling of core AI and ML platforms, ensuring robust and safe delivery of features to users while fostering a high-performing team culture.
Artificial Intelligence (AI)Health CareMental HealthmHealthWellness
Responsibilities
Provide Technical Leadership: Guide the team through complex architectural decisions across the full AI/ML stack, from our core ML infrastructure (e.g., model registry, CI/CD, feature stores) to LLM orchestration and observability
Champion AI Trust & Safety: Work in close partnership with our AI Trust team to translate principles like clinical norms, fairness, and transparency into concrete technical controls and guardrails. You will help implement standard practices and patterns that make it easy to include safety guardrails for new applications
Drive Operational Excellence: Improve our MLOps and LLMOps capabilities. You will help establish robust, automated monitoring for model performance, latency, and cost; define SLOs for platform components; and build the CI/CD pipelines that enable teams to deploy and iterate on models safely and quickly
Execute on Strategy and Drive Alignment: Break down large initiatives into clear, phased roadmaps. You will be a key partner for your product manager in navigating complex prioritization decisions and making strategic trade-offs
Manage Stakeholders and Communicate Progress: Build strong relationships and manage dependencies across the organization, including with Product, Member Experience, and Clinical teams. You'll track and communicate KPI-focused metrics that measure your platform's health, adoption rate, and impact on developer velocity
Lead a High-Performing Team: Foster a culture of psychological safety and continuous learning where engineers feel empowered to do their best work. You will attract, hire, and retain top-tier ML engineering talent
Drive Accountability and Performance: Set clear and ambitious goals and KPIs for your team. You will establish a rhythm of accountability through regular check-ins and performance reviews, addressing underperformance constructively while celebrating wins
Coach and Develop Talent: Actively mentor engineers to grow their technical and soft skills. You will use our career ladders to create personalized development plans that align individual ambitions with team and company goals
Qualification
Required
2-4+ years in a formal engineering management role
Direct experience leading teams of 4+ engineers
History of productionizing successful AI/ML platforms and solutions
1+ years of experience iteratively building AI-empowered tools and ensuring they are operating safely and at scale
Hands-on experience with the modern AI stack, including orchestration frameworks like LangGraph, observability tools like LangSmith, and best practices for prompt engineering and building safety guardrails
5+ years of experience in software or machine learning engineering
Background as a Senior MLE, SRE, or DevOps Engineer working on ML infrastructure
Hands-on experience building, evaluating, and deploying machine learning models
Strong understanding of the modern AI/ML stack, including cloud services (AWS, GCP, Azure), container orchestration (Kubernetes), IaC (Terraform), and CI/CD systems
Proficient in Python
Experience with LLM tools like LangGraph and LangSmith
Demonstrated ability to collaborate with product management and other cross-functional partners in an outcome-driven environment
A history of successfully delivering complex, multi-month technical projects
Ensuring that our pipelines and processes respect the trust of our customers and legal requirements
Preferred
Previous experience in a medical / health records industry
Benefits
Health, Dental, Vision benefits start on your first day at Spring.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.
Company
Spring Health
Spring Health provides mental health solution for employers and health plans.
1001-5000 employees
H1B Sponsorship
Spring Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (6)
2022 (6)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$466.5MKey Investors
Generation Investment ManagementKinnevikTiger Global Management
2024-07-31Series E· $100M
2023-04-12Series D· $71M
2021-09-16Series C· $190M
Leadership Team
April Koh
Co-Founder & CEO
Adam Chekroud
Co-Founder, President
Recent News
Behavioral Health Business
2025-12-12
Company data provided by crunchbase