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Towne Park · 20 hours ago

Regional Human Resource Manager

Texas, United States

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $100K/yr

5+ years exp

Towne Park is a hospitality services company dedicated to creating exceptional experiences for patients, visitors, and guests. The Regional Human Resource Manager oversees HR functions for designated areas, focusing on training, employee relations, staffing, and compliance to enhance the associate experience and support operational leadership.

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Responsibilities

The HR Manager partners with HR and Regional Operations leadership teams bringing insight, an objective perspective and expertise to talent issues affecting the business

The HR Manager will play an integral role in enabling a positive associate experience by owning and continuously improving both the operational and strategic people practices

The position supports the business and leadership team with organizational policies, employee-relations issues, and compliance with federal, state, and local laws

Establishes a positive labor/employee relations environment by advising managers and associates on human resources policies and procedures, identifying and resolving problems, or recommending solutions

Manages escalations for progressive discipline and ensures managers are properly trained on progressive discipline

Manages compliance with HR policies, Standard Operating Procedures, escalations and approvals

Completes all required and necessary documents and reports accurately and timely

Collaborates and networks with colleagues to identify and capitalize on best practices in designated markets

Develops relationships with clients and their Human Resources departments

Establishes market presence to build relationships with the District Managers and Account Managers

Creates and shares talent best practices with leaders across the organization, to ensure proactive development and retention of top performers

Ensures follow through on all associate concerns/complaints/grievances

Works closely with the HR Sr Director, Legal, Compliance leader and others to conduct timely and compliant internal investigations in response to associate complaints

Ensures that all associate issues are handled in a manner that’s consistent with our culture and employment brand

Establishes appropriate rhythms with each Account Manager and Associate Account Manager to work on their development including those who need a greater degree of individual assistance and coaching

Contributes to the preparation of development indicators and participates in delivery of feedback when necessary

Qualification

Employee relationsHR complianceCoachingPHR/SPHR certificationHRIS (Workday)Data analysisLeadership skillsInterpersonal skillsCommunication skillsOrganizational skillsTeam player

Required

Bachelor's degree in Human Resources or a business-related field and five (5) years of experience in a HR capacity; OR any similar combination of education and experience

5 or more years of broad HR experience with specialized knowledge in employee relations, coaching, compliance, and change management

Fundamental knowledge of the principles, practices, and procedures of Human Resources Management

Working knowledge of HR compliance initiatives and federal and state employment laws

Highly organized, flexible, and able to prioritize and work under pressure of managing multiple projects at the same time

Collaborative team player with a strong drive to create positive change through focus on the associate experience

Strong leadership and interpersonal skills with the ability to communicate at all levels of the organization

Proficient in HRIS (Workday preferred) and Microsoft Office Suite

Ability to research information and analyze data to arrive at valid conclusions, recommendations, and plans of action

Superior written and verbal communication skills to effectively address all levels within the organization

Ability to exercise considerable judgment and discretion in dealing with matters of significance for the company

Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures

Strong ability to provide support and build relationships in a 'virtual office' environment

Preferred

PHR/SPHR certification preferred

Benefits

Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.

Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability.

Employees are also able to enroll in the company’s 401k retirement savings plan.

Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year.

Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.