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SMBC Group · 3 days ago

Executive IT support Lead

New York, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$145K/yr - $195K/yr

8+ years exp

SMBC Group is a top-tier global financial group with a strong presence in the Americas. The Executive IT Support Lead will play a critical leadership role in enhancing Technology Operations support and driving improvements in the end-user experience for SMBC employees as part of the company's digital transformation efforts.

AdviceBankingFinancial Services

H1B Sponsor Likely

Responsibilities

Provide premium, desk-side and remote IT support for executives ensuring issues are resolved with accuracy and professionalism

Become an executive technology subject matter expert to anticipate future executive technology needs and proactively prevent disruptions

Support high profile meetings and conferences along with our dedicated AV support technician

Serve as a face of IT for Executives, combining responsiveness and precision to build trust

Serve as the escalation point for complex issues, taking ownership from issue escalation intake to complete resolution

Mentor and develop junior staff, instilling best practices in troubleshooting, resolution documentation and customer service

Lead by example in communication style, professionalism and relationship management

Partner with internal technology teams to coordinate escalations and ensure executive issues are resolved

Lead smaller initiatives to refine support processes and raise service standards

Introduce improvements to the overall executive service process that can be applied to standard service management

Stay current on all new technologies to get ahead of possible issues during implementation

Qualification

ServiceNowMicrosoft Active DirectoryMicrosoft SCCMCitrix WorkspaceWindows 10/11 SupportCore networking conceptsAutomation/Scripting - PowerShellCustomer servicePrevious Banking/Trading experienceVerbal communicationWritten communicationLeadership experience

Required

8-10+ years of experience in an end-user support role

Relevant Certification / Education that demonstrates understanding of core concepts

Microsoft Active Directory (User, group, and computer management)

Microsoft Windows Desktop Operating Systems - Windows registry, Group Policy, File/folder security concepts (NTFS/share permissions, etc.)

Microsoft Office/SharePoint/Teams/ One Drive

Microsoft SCCM

Citrix Workspace/XenDesktop Virtual Desktop Environments

Core networking concepts (DNS, DHCP, etc.)

Excellent customer service skills

Excellent verbal and written communication skills

Preferred

2-3 Years experience in a leadership role

Benefits

Competitive portfolio of benefits

Annual discretionary incentive award

Company

SMBC Group

Glassdoor3.5

SMBC Group is a top-tier global financial group.

Founded in 1590

New York, New York, USA

10001+ employees

https://www.smbcgroup.com/americas

H1B Sponsorship

SMBC Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (160)

2024 (87)

2023 (73)

2022 (44)

2021 (29)

2020 (26)