VetEvolve ยท 1 day ago
Bay Beach Veterinary Hospital - CSR
Virginia Beach, VA
Full-time
Onsite
New Grad, Entry LevelVetEvolve is a people-first organization that supports veterinary teams in delivering exceptional patient care. As a Customer Service Representative (CSR), you will be the first point of contact for customers, responsible for providing exceptional service, addressing inquiries, and resolving issues to maintain customer satisfaction.
PetService IndustryStaffing AgencyVeterinary
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and chat
Resolve product or service issues by clarifying customer complaints and determining the cause of the problem
Provide accurate and timely information regarding product details, services, and policies
Process orders, forms, applications, and requests with precision
Maintain customer records by updating account information as needed
Follow up on customer interactions to ensure resolution and satisfaction
Escalate unresolved issues to the appropriate internal teams for further assistance
Qualification
Required
High school diploma or equivalent
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Proficient in using computer systems and software applications
Ability to work independently and as part of a team
Flexibility to work various shifts, including evenings and weekends, if needed
Preferred
Proven experience in a customer service role is preferred
Company
VetEvolve
VetEvolve offers veterinary services.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Varsity Healthcare Partners
2023-10-16Private Equity
Leadership Team
Catherine Howell
Chief Executive Officer
Nick Lodestro
Chief Executive Officer
Recent News
varsityhealthcarepartners.com
2024-12-27
Company data provided by crunchbase