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Puffco · 3 months ago

Sr. IT Technician

Los Angeles, CA

Full-time

Onsite

Mid, Senior Level

$85K/yr - $95K/yr

5+ years exp

Puffco is a company dedicated to revolutionizing the cannabis industry by combining advanced technology with a fulfilling consumer experience. They are seeking a highly skilled Senior IT Technician to support and enhance the operation, security, and reliability of their IT systems and infrastructure, acting as a liaison between the IT support team and the IT Manager.

CannabisConsumerConsumer ApplicationsConsumer Electronics

H1B Sponsor Likely

Responsibilities

Serve as Tier 2/3 technical support, managing escalated tickets from a managed service provider (MSP), resolving complex IT issues, and providing day-to-day technical assistance across the organization

Deliver white-glove Executive Support, ensuring rapid response and minimal disruption for high-priority users

Manage, maintain, and upgrade endpoint hardware, including desktops, laptops, mobile devices, and peripherals across macOS, Windows OS, and iOS platforms

Provide advanced support for conference room systems, including Zoom Rooms and presentation software, with responsibility for running All Hands meetings and ensuring reliable, high-quality technical execution

Monitor and administer network environments including Unifi firewalls, switches, and wireless access points

Support the installation, configuration, and updates of network and server hardware/software

Work closely with the IT Manager to ensure data integrity, uptime, and secure network operations

Administer user access, group policies, and configurations across identity platforms like JumpCloud and AWS

Monitor, deliver, and implement patch management processes for applications and infrastructure

Manage configuration and access permissions across applications and systems

Support and maintain Microsoft 365 environment including user onboarding/o@boarding and license management

Ensure system configurations are documented and align with internal policies and compliance standards such as CCPA and GDPR

Maintain up-to-date IT documentation, including SOPs, configurations, and asset records

Act as a technical project engineer on infrastructure initiatives, cloud migrations, and software deployments

Collaborate on cross-functional IT projects involving business systems such as AWS, Snowflake, Shopify, Salesforce, Zendesk, and Acumatica

Contribute to process improvements, tool evaluations, and the execution of new technology rollouts

Qualification

Network administrationSystems administrationTechnical supportCloud-based environmentsEndpoint managementSaaS toolsMicrosoft 365Troubleshooting skillsCompTIA A+ certificationCompTIA Network+ certificationOrganizational skillsCommunication skillsCollaboration skills

Required

5+ years of experience in IT support, systems administration, or related infrastructure roles

Proven track record in network and systems administration, endpoint management, and patch/update cycles

Experience supporting cloud-based and SaaS environments

Strong troubleshooting skills for hardware issues, software applications, and connectivity challenges

Familiarity with managing executive-level support with urgency and discretion

Proficient in macOS, Windows, and iOS administration and support in enterprise environments

Proficiency in SaaS tools like JumpCloud, ServiceNow, Asana, Shopify, and Bynder

Proficiency in Security tools like Datto EDR, Rocket Cyber, Obsidian, and Perception Point

Proficiency in software tools like MS365 suite, Zoom, Slack, and Adobe Suite

Solid organizational skills; able to balance competing priorities and adapt in a fast-paced environment

Excellent communication and collaboration skills

Bachelor's degree in Computer Science, Computer Engineering, or related field, or equivalent professional experience

Preferred

CompTIA A+ and CompTIA Network+ Certifications preferred, but not required

Benefits

Competitive pay

401K

Medical/Dental/ Vision/Life coverage

Flexible Time-Off

Friendly office in LA Center Studios with a fun casual and comfortable work environment

Snacks, lunches, retreats, and SO much more!

Company

Puffco

Puffco makes products that provide the most intuitive and effective interaction with cannabis concentrates.

Founded in 2013

Los Angeles, California, USA

51-200 employees

https://www.puffco.com/

H1B Sponsorship

Puffco has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)

2023 (1)

2021 (2)

2020 (1)