Cornelis Networks · 3 months ago
High Performance Networking Technical Support Engineer (EMEA)
United States
Full-time
Remote
Senior Level
5+ years expCornelis Networks delivers high performance scale-out networking solutions for AI and HPC datacenters. They are seeking a High Performance Networking Technical Support Engineer to provide world-class customer support and resolve technical issues for their hardware and software products.
Artificial Intelligence (AI)Information TechnologySoftware
Responsibilities
Providing professional high quality customer support for Cornelis Networks products
Taking technical ownership of user reported issues, driving diagnosis and resolution in a professional and timely manner
Managing incoming customer support issues (via emails, portal postings, or phone calls), escalating, when necessary, based on documented procedures, periodically supporting off-hours “on-call” support activities
Partnering cross-functionally across all levels of the corporation, working with other technical staff to identify and resolve issues
Supporting OEMs and/or system integrators with new cluster installation and acceptance, providing remote or on-site support as needed
Proactively ensuring customer readiness for updates; understanding changes and their impacts on customers; providing input for materials and documentation supporting these upgrades or early use of new capabilities
Actively participating and advocating for customers during the planning and sustaining periods of our product lifecycle
Qualification
Required
5 + Years' experience programming with C, C++, Perl, Python, and/or Fortran, as well as knowledge of Linux scripting
5 + Years' experience system troubleshooting, network configuration and troubleshooting
Strong analytical skills
Related high performance networking experience (administration, support, etc.)
Experience with the installation, configuration, and administration of enterprise Linux servers in clustered environments
Strong interpersonal, verbal and written communication skills
A demonstrated ability to work across geographies, time zones, companies, and organizations
B.S. Degree in Engineering, Computer Science, or a related discipline or 5+ years of equivalent experience in hardware or software development, validation, training, or technical support
Preferred
Experience developing or troubleshooting Linux device drivers
Knowledge of parallel programming, especially MPI and/or SHMEM, along with experience in troubleshooting in HPC/AI cluster environments
Two years of experience with more than one Operating System
InfiniBand experience
Cluster storage experience
Ability to analyze, breakdown, understand complex problems and communicate solutions effectively is required
Ability to manage customer expectations and balance customer requests with Cornelis Networks' business needs
Experience in providing user support in a network or HPC environment
Benefits
Performance-based incentives, including an annual bonus or sales incentives
Company
Cornelis Networks
Cornelis Networks develops purpose-built fabrics for scientific, commercial, and government organizations.
51-200 employees
H1B Sponsorship
Cornelis Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$93.3MKey Investors
IAG Capital PartnersDowning Ventures
2024-03-12Series B· $25M
2023-08-24Series Unknown· $19.3M
2022-11-14Series B· $29M
Leadership Team
Lisa Spelman
CEO
Philip Murphy
Co-Founder, President, and Chief Operating Officer
Recent News
Inside HPC & AI News | High-Performance Computing & Artificial Intelligence
2025-12-10
Inside HPC & AI News | High-Performance Computing & Artificial Intelligence
2025-11-26
Company data provided by crunchbase