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Paradies Lagardère · 1 day ago

Now Hiring - Full Time Team Lead for Departure Lounge - Austin Bergstrom Airport

Austin, TX

Full-time

Onsite

Mid Level

Paradies Lagardère is seeking a Team Lead for the Departure Lounge at Austin Bergstrom Airport. The role involves ensuring guest satisfaction through employee training, maintaining service standards, and leading the team to deliver first-class experiences for travelers.

Hospitality

Responsibilities

Ensure guest satisfaction through proper training of employees and adhering to company SOPs

Make sure team members perform a variety of tasks, from preparing food, stocking supplies, serving, proper cash-out procedures, Micros and Data Central training and cleaning tables and counters, resetting/bussing tables, greeting guests and answering questions

Create and deliver first-class experiences for the traveling public

Embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members at all times

Embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment)

Recognize and satisfy all restaurant guests as well as be accountable to the Company and Restaurant Managers

Must have a passion for the guest!

Must say 'Yes', 'Please', and 'Thank You'!

Must smile often!

Exceed First Class Service standards and behavior with guests, business partners, and peers

Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes

Maintain company standards for food, beverage, service, and atmosphere while building positive customer relations

Warmly greets and acknowledges guests upon arrival

Serve as a role model and provide accessibility to staff while developing leadership and motivational skills

Exhibit efficiency in completing job requirements by working with a sense of urgency and consolidating tasks

Supporting programs to enhance staff morale and training, which includes writing of schedules

Effectively lead the restaurant while the Manager or Assistant Manager is not present

Acts with integrity and honesty while promoting the company culture

Assist with food, beverage, labor-management costs, receiving, storage, and inventory management

Lead each shift by delegating duties, assigning tasks, and following up with all team members

Demonstrate management and leadership ability through building effective relationships with customers, supervisors, and team members

Must be proficient in each area of the restaurant to assist when necessary

Follow inventory control procedures to reduce product loss

Maintain cleanliness and organization throughout the restaurant

Prepare food when necessary

Check food quality and temperatures throughout the day to maintain Health and Safety regulations

Ensure the security and safety of guests and team members through pro-actively following proper sanitation and safety procedures

Follow proper procedures and guidelines for opening and closing the restaurant

Identify back-ups in the kitchen and work with managers to re-organize when necessary

Must demonstrate a commitment to getting the job done

Assist with cash-out procedures

Assist with POS training

Enthusiastically supports decisions once made by Paradies Lagardère and management

Open-minded to feedback

Perform other duties as assigned

Qualification

Supervisory experienceServSafe CertificationFood planningPreparationCustomer service skillsTeam leadershipEnthusiasticDedicatedCommunication skillsPositive interpersonal skillsDetail oriented

Required

Practical experience as a supervisor in the hotel/restaurant industry, preferred

Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports

ServSafe Food Manager's Certification or equivalent

Ability to take direction and collaborate in a team environment

Ability to work in a high energy and demanding environment

Good communication skills and the ability to work independently as well as with other team members

Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers

Must have sufficient self-confidence, poise and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions

Must be able to sustain performance under conditions of stress – such as tight deadlines and detailed questioning

Ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of guests and team members present

Strong self-motivation, leadership, and organizational skills

Positive interpersonal skills

Ability to work various shifts in a 7/365 team-oriented environment

Excellent customer service skills and an ability to communicate effectively, in English

Self-starter able to prioritize and handle various tasks simultaneously

Proficiency required in reading, writing, and mathematics, in English

Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder and walking long distances

Standing for long periods and the ability to work in an environment with varying temperatures

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic: Shows intense and eager enjoyment and interest

Dedicated: Devoted to a task or purpose with loyalty or integrity

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Company

Paradies Lagardère

Glassdoor2.9

Paradies Lagardère is the North American division of Lagardère Travel Retail, a global leader operating more than 4,900 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 51 countries worldwide.

Founded in 1960