TI Fluid Systems · 1 day ago
Desk Side Administrator
Wyoming, MI
Full-time
Onsite
Entry, Mid Level
1+ years expTI Fluid Systems is seeking a Desk Side Administrator to provide efficient and effective technical support to end users. The role involves diagnosing and resolving hardware and software issues, maintaining IT equipment, and collaborating with IT team members to enhance operational efficiency.
AutomotiveManufacturingProduct Design
Responsibilities
Troubleshooting: Respond to user inquiries regarding hardware, software, and network issues. Provide support by troubleshooting and coming up with solutions
Device Management: Install, configure, and maintain desktops, laptops, printers, and other peripherals to ensure optimal performance
System Monitoring: Regularly monitor system performance and health, ensuring that IT infrastructure is up-to-date and functioning optimally
User Support: Provide training and guidance to employees on using IT systems, tools, and software effectively
Ticket Inquiries: Track and assist with inquiries through ticketing system, ensuring timely follow-up and resolution
Collaboration: Work closely with other IT team members to escalate complex issues and support various IT initiatives
Technology Rollout: Assist in the rollout of new technologies or systems, such as system upgrades, new software deployment, or infrastructure enhancements
Network Resolution: Assist with basic network troubleshooting, including connectivity issues and peripheral integration with the network
Vendor Liaison: Coordinate with vendors or external IT service providers for hardware or software procurement and support when necessary
Equipment Management: Maintain IT inventory, including hardware and software licenses, and help coordinate repairs or replacements as required. Make purchase orders for IT equipment as requested or needed for replenishment purposes
User Account Management: Assist with user account creation and deactivation during the onboarding and offboarding procedure for employees regarding IT equipment and systems
Active Directory Management: Assist with password resets, and access management, ensuring employees have appropriate access to systems and resources
Documentation: Create and update documentation for processes, procedures, and FAQs to facilitate self-service and knowledge sharing
Qualification
Required
Minimum 1-3 years prior experience in an IT support role or equivalent
Strong knowledge of IT ticketing systems, desktop and laptop hardware, printers, and peripherals
Familiarity with operation systems such as Windows/Linux and common software applications such as Office Suite/ERP Systems
Understanding of basic networking concepts, including TCP/IP, LAN/WAN configurations, and wireless networks
Knowledge of security protocols and compliance standards, especially for protecting sensitive data in manufacturing environments
Knowledge of remote desktop management and support tools, such as TeamViewer, Remote Desktop Protocol (RDP), or ServiceNow
Ability to proactively identify, diagnose, and resolve technical issues quickly and effectively
Strong verbal and written communication skills to effectively interact with users and explain technical concepts while having a customer-service approach
Willingness to learn new technologies and adapt to changing environments
Must be able to lift up to 25lbs occasionally
Preferred
Bachelor's Degree or Diploma in Information Technology or Computer Science
Prior experience in the automotive or manufacturing industry
Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL
Company
TI Fluid Systems
TI Fluid Systems designs and manufactures thermal management and fluid handling systems for vehicle manufacturers.
10001+ employees
H1B Sponsorship
TI Fluid Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (8)
Funding
Current Stage
Late StageTotal Funding
unknown2024-11-29Acquired
Leadership Team
Paul Kuchinski
Global Applications Director
Recent News
2025-09-22
2025-08-29
Company data provided by crunchbase