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IPDS · 4 months ago

Technical Sales Manager

Ellicott City, MD

Full-time

Onsite

Mid Level

3+ years exp

IP DataSystems (IPDS) is a company focused on IT and Workforce transformation solutions, combining technology with engineering talent. The Technical Consultant will provide expertise in data center infrastructure systems and manage customer relationships while ensuring successful project delivery throughout the project lifecycle.

Business DevelopmentConsultingInformation TechnologyIT Management

No H1B

U.S. Citizen Only

Responsibilities

Provide technical support for proof of concepts and demonstration/prototypes

Provide input into, and generate documentation, to support effort estimates, and/or customer response documentation/Statement of work (SOW)

Provide marketing of IPDS to customers through engagement and interaction

Perform intelligence gathering for sales and service opportunities while engaging with customers, partners and vendors

Maintain effective relationships with vendors, customers, and technical peers to support effective delivery

Under guidance and in line with project processes and messaging, interact with the customer to support the management of customer expectations and support customer satisfaction

Manage stakeholders’ expectations

Provide information and feedback to internal or external customers in a timely, accurate and appropriate manner, as required by defined project activities, ensuring that key messages are communicated effectively

Delivery individual project consulting and technical expertise in systems infrastructure, integrations and data migration for IPDS projects throughout the project lifecycle (including infrastructure/ performance/ migration and/or integration/testing/deployment/production support/post implementation support) in order for the solution to be delivered successfully and provide value to the customer

Understand the context of the customer project, key deliverables and engagement methods

Understand the work breakdown for the assigned work stream, any associated project plan, its relationship to other work streams and the overall customer solution

Provide support for estimation of time frames, work package breakdown, capability definitions required to successfully implement the project

Provide accurate and timely information to technical team lead or project management team

Contribute to the generation of relevant level of project support documentation in line with IPDS Project Management Methodology and customer expectations

Support the review of technical implementation experiences with project delivery team, capturing and sharing lessons learnt as part of the project review and close activities

Effectively comply with project change management rules for the project

Work with Pre-Sales engineers to scope, design and or enhance project deliverables

Understand customer’s business goals, objectives and needs and the general business environment

Work with the Infrastructure or Technical Architect to support Architecture tasks

Perform infrastructure design and sizing tasks using available tools for new deployments and upgrades under guidance of Architect

Execute performance analysis, tuning, baseline performance analysis, and monitoring activities for customer deployments under guidance of Architect

Install and configure common operating systems, database solutions using installation / configuration best practices as part of integration and migration lifecycle

Install and configure Storage systems

Support the data migration activities for legacy data and systems

Install and configure VMware solutions; data center virtualization, HCI, VDI, operation and automation solutions

Develop test strategies/plans and perform testing activities, reporting results and resolving issues

Support knowledge transfer (deliver product training, user guides, coaching of users etc.) in order to facilitate customer staff development and satisfaction with implemented tasks and technologies

Actively collaborate and share experiences to support organizational knowledge sharing

Author/contribute to the documentation of standards, processes, and policies related to deployment of technical solutions

Maintain an understanding of latest technical and industry trends, transfer knowledge into innovative solution practices

Keep up to date with Best Practices and methods within own area of specialism, and apply these in everyday role

Qualification

Data Center InfrastructureVMware SolutionsCisco ProductsDellEMC ProductsNutanix SolutionsCommvault SolutionsMicrosoft TechnologiesLinuxITIL 4Technical ConsultingCustomer EngagementKnowledge SharingProject ManagementSoft Skills

Required

United States citizenship required

BS/BA in related discipline or equivalent combination of experience and education

Three (3) or more years of experience in a substantial subset of the listed responsibilities

Experience specific to Data center Infrastructure build and deployment activities including products and solutions form DellEMC, Cisco, VMware, Nutanix, Commvault, Microsoft, Linux, and others

Ability to work under self-management on routine assignment/projects and light supervision on new assignment/projects

Willingness and availability to work the core hours required by IPDS or specified by the customer project and company policies

Individual must possess a valid Driver's license in good standing

Must be able to lift 50 lbs. of equipment