Special Touch Home Care Services, Inc. · 4 months ago
Customer Service Representative - Bilingual Bengali/English
Brooklyn, NY
Full-time
Onsite
Entry Level
$19.50/hr - $19.50/hr
1+ years expSpecial Touch Home Care Services, Inc. is looking for a dedicated bilingual Bengali/English Customer Service Representative to join their team. The role involves assisting consumers and representatives with the application and onboarding process for services, ensuring a smooth experience through effective communication and support.
Health CareHome Health Care
Responsibilities
Assist consumers, personal assistants, and designated representatives with inquiries and support
Guide individuals through accurate registration and completion of applications
Provide updates on application status and help resolve any pending documentation issues
Respond to incoming calls and provide friendly, helpful service
Maintain accurate records of all interactions and documentation
Collaborate with internal departments to ensure smooth processing and resolution of client needs
Qualification
Required
High school diploma or equivalent (required)
1+ year of customer service or administrative experience (healthcare preferred)
Strong communication and organizational skills
Ability to multitask in a fast-paced environment
Must be fluent in both Bengali and English (spoken and written)
Proficiency with basic computer applications (Microsoft Office, CRM/EMR systems)
Preferred
Previous experience in customer service or a related field is preferred
Proficiency in using computerized systems for data entry and record management
Strong typing skills with attention to detail for accurate data entry
Excellent verbal and written communication skills, with the ability to engage effectively with customers
A positive attitude and the ability to work well under pressure in a dynamic office environment
Benefits
Company-paid medical insurance (after probationary period) with minimal employee contribution.
3+ weeks of paid time off.
Bonuses available.
Company
Special Touch Home Care Services, Inc.
Special Touch Home Care offers in-home caregiver services (PCA and HHA) to the five boroughs of NYC and Westchester County as well as access to the Consumer Directed Personal Assistance Program (CDPAP) in all 62 counties of New York.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase