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ITS - Internet Travel Solutions · 4 months ago

Client Solutions Consultant

Dallas, TX

Full-time

Onsite

Mid, Senior Level

5+ years exp

ITS is a global travel technology company that enables travelers to book, manage, and report their travel through various technology platforms. They are seeking a Client Solutions Consultant to handle booking and support processes for online customers, manage ticketing, and ensure compliance with travel policies while providing excellent customer service.

ComputerInformation TechnologyProfessional ServicesSoftwareTravelTravel Accommodations

Responsibilities

Booking airline/car/hotel via Sabre, Amadeus & Farelogix for various TSI online customers

Working online booking tool reject queues for all customers

Manual ticketing/exchanges/refund process for online customers

Support of Airline Vertical Services hotel reservations process (making changes, resolving issues, direct bill process etc.)

Process afterhours reservation calls, including air, hotel, car and various other requests

Processing the After-hours queues for all customers

ARC invoicing of non-interfaced documents/tickets for online customers

Processing reservations in Booking Builder (WN)

Process any other duties rendered necessary to support the various TSI teams

Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures

Utilize Preferred Vendors To Maximize Profit For The Company

The ability to solve problems and make good decisions

Continuously suggest improvements to benefit the team and organization

Endure that customers travel policies are followed and documented

Follow company procedures, guidelines and standards in the areas of customer service, building and updating PNRs, ticketing, attendance, and punctuality

Stay fully informed and abreast of all airline rules and regulations and other industry requirements and accurately apply this information when making travel arrangements

Be on time and ready to work at your designated scheduled. Including the ability to work extended hours as client demands dictate. Log in and out of the phone before and after each shift

Assist peers, work together as a team and work with Manager in monitoring expenses and controlling costs to ensure a profitable branch. Also, keep Manager promptly and fully informed of all matters of significance

Performs other duties as assigned

Offer ideas to improve efficiencies within the department & be open to opportunities and tasks that may require your assistance in other parts of our company

Qualification

Corporate Travel Consultant ExperienceSABREAmadeusFarelogixInternational fares knowledgeTicketingQCCRS systems proficiencyCustomer serviceAnalytical skillsTime managementWritten communicationVerbal communicationProblem-solvingTeam collaboration

Required

Minimum of 5 years of Corporate Travel Consultant Experience, on SABRE. Amadeus, Farelogix and other GDS' a plus

Excellent Skills in the following areas: Follow-up, multi-tasking, organization, analytical, flexibility, Customer service, trouble shooting, good decision making skills, written and verbal communication, initiative, time management, MS Outlook, Word and Excel

Strong understanding and past experience with International fares, ticketing and QC

Strong Exchange knowledge and past experience

Thorough knowledge of the travel industry including proficiency on the applicable CRS systems

Ability to work from home on 12 hour shifts, 3 days on/4 days off rotating with 4 days on/3 days off, Department is 24/7/365. Must adhere to Remote Agreement

The ability to solve problems and make good decisions

Be on time and ready to work at your designated scheduled. Including the ability to work extended hours as client demands dictate

Assist peers, work together as a team and work with Manager in monitoring expenses and controlling costs to ensure a profitable branch