Macmillan Learning · 4 months ago
Account Manager, Inside Sales
Township of Hamilton, NJ
Full-time
Onsite
Mid LevelMacmillan Learning is a leading educational technology company that partners with researchers, educators, and developers to enhance teaching and learning experiences. The Account Manager, Inside Sales will manage the company CRM tool, drive customer engagement, and identify upsell opportunities to improve renewal rates and enhance client satisfaction.
Education
Responsibilities
Actively and accurately manage company CRM tool (Salesforce). This includes, but is not limited to, all customer interactions, contacts, sales opportunities, and pipelines to be reflective of revenue expectations within a given territory
Regularly use internal data and analytics to identify at-risk customers and develop action plans geared towards driving usage and increasing renewal rates
Target upsell opportunities by converting print to digital and increasing sell-through at Inclusive Access enabled schools
Provide consistent, pro-active outreach to clients via phone, video, and email to ensure they are aware of the latest features, content, tips & tricks, etc. that will enhance their teaching experience and improve student outcomes
Plan, coordinate, and execute online presentations or schedule demos as needed to faculty and institutional contacts throughout the year
Assess and respond to individual instructor needs by listening, understanding, and overcoming obstacles to provide the best solutions to meet the customer's specific needs
Qualification
Required
Actively and accurately manage company CRM tool (Salesforce)
Regularly use internal data and analytics to identify at-risk customers and develop action plans geared towards driving usage and increasing renewal rates
Target upsell opportunities by converting print to digital and increasing sell-through at Inclusive Access enabled schools
Provide consistent, pro-active outreach to clients via phone, video, and email
Plan, coordinate, and execute online presentations or schedule demos as needed to faculty and institutional contacts throughout the year
Assess and respond to individual instructor needs by listening, understanding, and overcoming obstacles
Company
Macmillan Learning
Macmillan Learning improves lives through learning and offers content developed in partnership with the authors, educators, and developers. It is a sub-organization of Macmillan.
Founded in 1946
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Susan Winslow
Chief Executive Officer
Simon Horrer
Executive Vice President of Finance and Operations
Recent News
2025-09-04
Company data provided by crunchbase