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Blue Sky Hospitality Solutions · 4 months ago

Engineering Supervisor- Holiday Inn Winchester, VA

Winchester, VA

Full-time

Onsite

Mid, Senior Level

5+ years exp

Blue Sky Hospitality Solutions is seeking an Engineering Supervisor to oversee the operations and maintenance of hotel facilities. The role involves developing emergency programs, ensuring compliance with safety regulations, and enhancing guest satisfaction through effective management of engineering systems and staff training.

HospitalityHotelService Industry

Responsibilities

Develop, implement and manage emergency programs, programs for the operations & maintenance of all equipment and physical structures and landscaping in compliance with corporate/ franchise standards, local, state & national codes and regulations to protect the assets, guests and employees, to ensure optimum operations, minimize expenses and maximize guest satisfaction

Foster a work environment where all team members have an opportunity to realize their full potential; Shows genuine concern for the individual employee. Treats employees with tact, cooperation, helpfulness and empathy; Consistently works to improve the performance of subordinates and to prepare them for future growth

All team members will receive extensive training and go through testing prior to being placed into a role. All team members must complete the required brand training as per brand requirements. Completed training should be documented and on file

Solid documented PM program put in place for the entire hotel, including but not limited to PM equipment, guest rooms, kitchen, exterior, banquets, lobby and public space

In any hotel, communication is key. Team members must own any issues and a solid plan in place for following up on guest requests as well as in house requests. Ensure timeliness to meetings

All scores pertaining to overall hotel appearance and condition should be at or above the brand average. In the event the hotel is running above the brand average, the scores should be at or higher than the previous years scores. All responses will be followed up on within brand guidelines. (Guest assistance, SALT etc). Maintain TripleAAA 4 Diamond rating. Familiar with criteria

Must ensure passing of brand QA. Ensure each team member is trained and SALT score is at or above brand expectations for all items pertaining to the front desk / transportation, etc

Ensure you and the teams are certified in all applicable state and required safety certifications (CPR, etc). In addition, ensure everyone is trained on Emergency procedures, where to find the emergency manual, where to find various shut off valves, fire panel, etc. Ensure regular safety checks of the shuttle

Stay within forecasted numbers in regards to departmental and labor expense. Expenses should be flexed based upon demand. Overtime must be controlled. Utilize labor reports

All service agreements to be reviewed annually to ensure the best price and contractors are selected to perform

Engineering work area cleanliness is maintained at all times

Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts

Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates

Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws

Able to establish and maintain effective working relationships with associates and customers

Operate department pursuant to OSHA requirements and guidelines

Act as Manager on Duty per schedule as needed

Able to make sound business decisions and take action quickly based on previous experience and good judgment

Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning

Implement company and franchise programs

Monitor and maintain the engineering systems and equipment to ensure their optimum performance

Maintain the building exterior and "curb appeal" (e.g., snow removal, lawn care, painting, and gardening)

Track guest satisfaction surveys and maximize usage of the guest response tracking system

Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals

Ensure all Engineering Quality Standards are complied with and are consistently applied

Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction

Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality

Assist with preventative maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the product quality standard

Comply with attendance rules and be available to work on a regular basis

Command of the English language both written and verbal

Perform any other job related duties as assigned

Qualification

HVACElectricalPlumbingCarpentryManagement experienceSafety certificationsComputer literacyCustomer serviceCommunicationTeam leadershipProblem-solvingTime management

Required

Minimum of 5 years engineering experience with 3 years management experience preferred

High School Diploma or equivalent required

Vocational schooling, military training, certification and/or experience in building related trades required in 1 or more of the following areas: HVAC, Electrical, Plumbing, and Carpentry

Able to observe and detect signs of emergency situations

Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates

Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations

Able to establish and maintain effective working relationships with associates and customers

Operate department pursuant to OSHA requirements and guidelines

Act as Manager on Duty per schedule as needed

Able to make sound business decisions and take action quickly based on previous experience and good judgment

Implement company and franchise programs

Monitor and maintain the engineering systems and equipment to ensure their optimum performance

Maintain the building exterior and curb appeal (e.g., snow removal, lawn care, painting, and gardening)

Must be able to receive instructions and communicate progress of work assignments

Track guest satisfaction surveys and maximize usage of the guest response tracking system

Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members

Ensure timely completion of performance appraisals

Ensure all Engineering Quality Standards are complied with and are consistently applied

Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction

Assist with preventative maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the product quality standard

Comply with attendance rules and be available to work on a regular basis

Command of the English language both written and verbal

Perform any other job related duties as assigned

Climbing, reading, standing, walking and routinely lifting 25 lbs to 50 lbs. with or without reasonable accommodation