LCI - Lawinger Consulting, Inc. · 4 months ago
On-Site IT Support Analyst
Columbia, MO
Full-time
Onsite
New Grad, Entry Level
$20/hr - $24/hrLCI - Lawinger Consulting, Inc. is seeking an On-Site IT Support Analyst to provide IT Infrastructure support to plant employees and resources. The role involves troubleshooting and resolving issues, as well as escalating problems when necessary, ensuring operational support and maximum uptime for various client systems.
Information TechnologyRoboticsSoftware
Responsibilities
Provide operational support and maximum uptime for plant client Desktops, Handheld, Laptops, Process PC's, NetPC's, and Servers (File/Print, Process, SQL, WTS) and Laserjet and Label (Zebra, Datamax, Other) printers, tethered network Switches, Routers, Firewalls
Gather/Capture client and problem information
Make use of technical skills, knowledge database and other ITRC resources to resolve problems and escalate problems appropriately
Assist in the creation/maintenance of documentation
Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities
Documents, tracks and monitors the problem to facilitate a timely resolution
Relies on established guidelines and instructions to perform daily job functions
Qualification
Required
Provide IT Infrastructure support to plant employees and resources
Gather client and problem information
Troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate
Provide operational support and maximum uptime for plant client Desktops, Handheld, Laptops, Process PC's, NetPC's, and Servers (File/Print, Process, SQL, WTS)
Support Laserjet and Label (Zebra, Datamax, Other) printers, tethered network Switches, Routers, Firewalls
Make use of technical skills, knowledge database and other ITRC resources to resolve problems and escalate problems appropriately
Assist in the creation/maintenance of documentation
Assist end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities
Document, track and monitor the problem to facilitate a timely resolution
Reliance on established guidelines and instructions to perform daily job functions
Experience supporting Outlook, Windows, Word, Excel and other desktop applications
Works under immediate supervision
Preferred
Microsoft and CompTIA certifications are preferred
Company
LCI - Lawinger Consulting, Inc.
For 25 years, Lawinger Consulting, Inc., has provided innovative IT solutions to help our clients thrive • Our clients range from Fortune 500 companies (General Mills, 3M, Lifetouch, Medtronic, State of Minnesota & others) seeking global team partnerships to small businesses requiring inexpensive, low-maintenance solutions.
Founded in 1988
51-200 employees
H1B Sponsorship
LCI - Lawinger Consulting, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase