Highpoint Technology Group · 4 months ago
Systems Administrator III – Microsoft Services
Houston, TX
Full-time
Onsite
Mid Level
3+ years expHighpoint Technology Group is seeking a Systems Administrator III – Microsoft Services to design, implement, and manage secure Microsoft 365/Azure solutions for clients. This role focuses on enhancing customer identity management and compliance while providing exceptional customer service in a dynamic environment.
Information Technology & Services
Responsibilities
Design and implement identity management strategies within tenant Microsoft 365 environments using Azure Entra or other identify management capabilities with the Microsoft suite of administration consoles
Manage and administer Microsoft 365 environment, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams
Implement and manage Microsoft 365 solutions, including migration from on-premises systems to the cloud
Troubleshoot and resolve Microsoft 365 issues, including user access, connectivity, and performance issues
Develop and maintain documentation and training materials for end-users and IT staff
Collaborate with other IT teams and stakeholders to ensure Microsoft 365 solutions align with organizational goals and objectives
Stay up to date with emerging Microsoft 365 technologies and trends and make recommendations for improvements
Ensure secure authentication and authorization of users across cloud and hybrid environments
Develop and maintain access policies in alignment with organizational needs and compliance standards
Integrate Azure Entra with various directories, applications, and cloud environments
Monitor identity and access activities, generate reports, and take proactive measures to prevent unauthorized access
Collaborate with the IT security team to design and implement conditional access policies and multi-factor authentication
Conduct regular audits of identity and access management policies and procedures
Provide training and support to IT staff and end-users regarding identity and access management best practices
Keep abreast of the latest security trends, threats, and mitigating technologies in identity and access management
Act as a technical lead during incident responses that involve identity compromise or access breaches
Work with vendors and external stakeholders to evaluate and implement new identity management
Demonstrate ability to project a Disney inspired customer service attitude with clients over the phone, on-site and through emails to resolve all client project requests/questions
Provide leadership and mentoring to other System Administrators and desktop support staff
Support a 24x7 staffing model with on-call shifts that include weekends and Holidays
Other duties as assigned
Qualification
Required
Certification in Microsoft Azure Cloud or AWS platforms
Proven experience with Microsoft Azure identity services, preferably Azure Entra
Strong understanding of Microsoft 365 technologies and best practices, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams
Passionate customer service mindset with a built in need to exceed customer expectations
3-5 years of strong, hands-on experience in hardware and Microsoft Server OS management in a networked environment
Experience with email filtering applications like Sophos, Mimecast, or Microsoft
Strong planning and organizational skills
Excellent communication skills
Demonstrated ability to lead, motivate and mentor project team members and other System Administrators
Preferred
Relevant certification such as Microsoft 365 Certified: Administrator Expert is preferred
Excellent problem-solving abilities and a strong sense of ownership
Strong understanding of identity and access management (IAM) principles, protocols, and standards such as SAML, OAuth, OpenID Connect, and SCIM
Experience with implementing and managing Microsoft 365 solutions, including migration from on-premises systems to the cloud
Knowledge of cloud security best practices and understanding of regulatory requirements such as GDPR, HIPAA, SOX, etc
In-depth knowledge of other Microsoft 365 services, including Intune, Autopilot, Defender, MFA and conditional access, GDAP
Experience with scripting and automation tools (PowerShell, Azure CLI, etc.)
Company
Highpoint Technology Group
Highpoint Technology Group helps IT Business As most small and medium sized businesses can attest to, IT can be a real challenge to manage.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase