Call Center Representative - Conway, AR jobs in United States
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Gainwell Technologies · 3 months ago

Call Center Representative - Conway, AR

positionConway, AR
timeFull-time
remoteHybrid
seniorityEntry Level
money$27K/yr - $39K/yr
date2+ years exp

Gainwell Technologies LLC is a company focused on enhancing operations and improving health and human services outcomes. They are seeking a Call Center Representative who will provide knowledgeable responses to client inquiries, solve client problems, and collaborate with team members to ensure effective service delivery.

Health CareInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
Adhere to the client’s SLAs and consistently meet production targets
Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

Qualification

Customer service experienceProblem-solving skillsHelp desk softwareMicrosoft Office applicationsWritten communicationOral communicationTeam collaboration

Required

High School diploma or G.E.D. and 2 or more years of customer service experience in any industry
Knowledge of basic help desk software, computer software and Microsoft Office applications
Strong problem-solving skills to bring inquiries to effective resolution
Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

Benefits

Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Variety of leadership and technical development academies

Company

Gainwell Technologies

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Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
dateFounded in 2009
location
Irving, Texas, USA
people-size10001+ employees
web-link
https://www.gainwelltechnologies.com/

H1B Sponsorship

Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)

Funding

Current Stage
Late Stage
Total Funding
$1M
2023-06-06Grant· $1M

Leadership Team

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Paul N. Saleh
President and Chief Executive Officer
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Gary Call
Chief Medical Officer
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Recent News

GlobeNewswire
Gainwell Expands Rural Health Transformation Collaborative with New Partners, Advancing a Connected Ecosystem
2025-12-18
bloomberglaw.com
Medicaid Firm Struggles to Block Data From India Workers (1)
2025-12-12
GlobeNewswire
Gainwell Technologies Advances SNAP Accuracy with Predictive Analytics and Data Intelligence
2025-12-11
Company data provided by crunchbase