ClinicMind · 3 months ago
SuperPool Team Lead - Work From Home
United States
Full-time
Remote
Senior Level
3+ years expClinicMind is a healthcare technology company seeking a SuperPool Team Lead to manage a group of Onboarding Account Managers while overseeing a portfolio of client accounts. The role emphasizes leadership, coaching, and ensuring client satisfaction throughout the onboarding process.
BillingHealth CareMental HealthSoftware
Responsibilities
Manage and mentor a pool of OAMs, ensuring they adhere to ClinicMind’s onboarding processes and standards
Provide ongoing coaching, feedback, and performance reviews to OAMs
Monitor client progress across the team, intervening early to address risks and escalate when needed
Lead by example through direct client work, modeling best practices for communication, planning, and problem-solving
Support workload distribution, helping balance accounts across the team to ensure timely client success
Qualification
Required
3+ years in account management, client onboarding, or project management (healthcare/tech preferred)
Previous experience mentoring, training, or managing a team
Strong organizational and time-management skills
Excellent communication skills, with the ability to guide clients through change
Proficiency in Salesforce, Google Suite, Slack, and productivity tools
Ability to manage escalations, resolve conflicts, and keep clients on track
Strong understanding of the ClinicMind Onboarding Lifecycle and training framework
Company
ClinicMind
ClinicMind is a Mental Health Billing Software with built-in Practice Management automation tools.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Reuven Lirov
Chief Operating Officer
Gregg Friedman
Chief Chiropractic Officer
Recent News
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