Fever · 3 months ago
General Site Manager - Chicago
Chicago
Full-time
Onsite
Mid, Senior Level
5+ years expFever is the world’s leading tech platform for culture and live entertainment, aiming to democratize access to culture and entertainment. They are seeking a freelance General Site Manager to oversee the operations of a VR experience venue in Chicago, ensuring exceptional guest experiences and staff performance while driving business results.
EventsSoftwareTicketing
Responsibilities
Lead the day-to-day operations of the venue, ensuring smooth delivery of all experiences, high-quality guest service, and minimal disruptions
Step in and be an active participant on-site, taking on tech or front of house staff roles during your shift on-site
Manage, schedule, and develop on-site staff, ensuring they’re trained, engaged, and prepared for their shifts
Maintain operational efficiency by troubleshooting issues, ensuring equipment and show elements are in top condition
Oversee facility upkeep, ensuring cleanliness, safety, and readiness for guests at all times
Lead shifts and demonstrate excellent service standards to the team, acting as a role model for both staff and guests
Foster a positive and accountable team culture with clear feedback and coaching
Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically
Ensure a welcoming environment for all guests by anticipating their needs and providing exceptional customer service
Model excellent service and maintain strong relationships with community partners, suppliers, and corporate stakeholders
Maintain up-to-date knowledge of event schedules, promotions, and ticketing updates to anticipate guest needs and optimize the experience
Drive local attendance and brand visibility through community engagement, partnerships, and special events
Strengthen the brand's presence in the city through outreach initiatives, cultivating lasting relationships with local businesses and partners
Ensure high levels of customer satisfaction by monitoring guest feedback and implementing improvements when necessary
Oversee all B2B and B2C group bookings, ensuring that clients' expectations are met and exceeded
Assist in managing the venue’s budget, including payroll auditing and cost control measures to ensure financial health
Handle retail sales and inventory management, ensuring stock levels are maintained and products are available to guests
Complete daily show reports, incident reports, and assist with any administrative duties as needed
Track KPIs such as labor efficiency, revenue per visitor, and overall profitability, identifying areas for improvement
Propose and foster ideas during strategy meetings to optimize operations, enhance the guest experience, and improve venue performance
Regularly report on venue performance, including financial reports, staffing updates, and operational issues
Lead brainstorming and strategy sessions to drive growth and increase operational efficiency
Ensure compliance with all regulatory requirements, including safety protocols and local laws
Qualification
Required
5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
An understanding of budgeting and controlling expenses and retail operations
Leadership and management skills and ability to communicate effectively in oral and written communication
Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
Friendly, energetic, and enthusiastic personality
Comfortable with technology and basic troubleshooting
Ability to problem-solve and think quickly on your feet
Ability to stand for extended periods of time; moderate level of physical ability is required
Reliable transportation and ability to arrive on time for scheduled shifts
Flexible schedule (evenings, weekends, and holidays may be required)
Proficiency in Google Suite
Strong commitment to equity, diversity, inclusion and accessibility; with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status
Preferred
Comfortable using basic tools (hammer, drill, etc)
Experience maintaining mechanical and technical equipment or be comfortable learning how to manage VR technology and production programs
Past role(s) working in production and/or events - working or managing a pop-up event, amusement attraction, theme park, or exhibition
Company
Fever
Fever is a live-entertainment discovery tech platform that enables users to discover and book various events, experiences, and attractions.
1001-5000 employees
H1B Sponsorship
Fever has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$513.53MKey Investors
Goldman SachsGoldman Sachs Asset ManagementRakuten
2025-06-04Private Equity· $100M
2023-01-25Series Unknown· $110M
2021-12-31Series E· $227M
Leadership Team
Ignacio Bachiller
CEO
Alexandre Perez Casares
Co-Founder
Recent News
Sports Business Journal
2025-12-11
Company data provided by crunchbase