Dust · 3 months ago
Forward Deployed Engineer (US)
SF, NY
Full-time
Onsite
Mid, Senior Level
$100K/yr - $200K/yrDust is creating a new AI operating system aimed at transforming how work is done. As a Forward Deployed Engineer, you will build technical solutions and drive customer outcomes, ensuring users maximize the value of Dust's platform through a combination of software engineering and customer-facing responsibilities.
Artificial Intelligence (AI)Natural Language ProcessingTranslation Service
Responsibilities
Build technical solutions and drive customer outcomes
Write production-quality code to build custom integrations, APIs, and tooling for enterprise customers when off-the-shelf solutions aren't sufficient
Contribute features and improvements directly to the Dust platform based on customer requirements and field insights
Act as a key cross-functional partner by collaborating with Sales to help onboard customers, and with Customer Success to drive account strategy and to ensure users maximize the value of Dust
Help set our product roadmap by surfacing feedback and key insights from our customers, partnering with Design and Engineering to craft delightful experiences
Own the end-to-end delivery of our product from the design of a solution to its implementation, including testing and deployment
Lead demo calls, effectively communicating Dust's value proposition to buyers and evaluators (e.g. security and compliance teams). You must possess strong technical acumen and high emotional intelligence (EQ) to adapt explanations and presentations to the audience, ensuring clarity and engagement
Be a trusted advisor to our most strategic customers, helping them set up their Dust workspace, data connections, AI assistants, and workflows. You’ll help them graduate to advanced use cases enabling them to reach their goals faster, and leading to the expansion of our commercial relationships
Identify and highlight successful use cases for Dust. Craft content that sets users up for success, enabling them to maximize the value Dust for their teams. Lead workshops and training sessions to demonstrate advanced features
Qualification
Required
Meaningful experience in a combination of technical and customer-facing roles (e.g. software engineering, solutions architect, implementation engineer)
An action-oriented and organized self-starter mindset who isn't afraid to get scrappy to solve customer issues
A strong work ethic and commitment to excellence
A deep interest in understanding customer needs and the desire to become an expert on Dust's product
Effective multitasking and prioritization skills under pressure and in ambiguous situations across a wide variety of tasks
Demonstrated ability to work collaboratively with cross-functional teams to achieve shared goals
A data-driven mindset that can interpret customer feedback and behavior
A passion for technology, problem-solving, and a commitment to your customers' success
High technical aptitude, with an ability to work directly with engineers as well as business stakeholders
Experience with APIs, web development, and writing scripts to build internal tools is a plus
Familiarity with LLMs like GPT-4, Claude, Mistral or Gemini is highly desirable
Benefits
Competitive equity packages
Company
Dust
Dust is a modular technology platform that builds customized AI assistance to enhance and optimize workflows.
Founded in 2023
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$21.54MKey Investors
Sequoia Capital
2024-06-27Series A· $16.06M
2023-06-27Seed· $5.48M
Recent News
The French Tech Journal
2025-09-16
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