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Change & Innovation Agency, a vimo company · 3 months ago

Associate Product Manager - Conversational AI

Mountain View, CA, USA

Full-time

Onsite

Entry Level

$115K/yr - $140K/yr

2+ years exp

Change & Innovation Agency, a vimo company, is a leading provider transforming government IT infrastructures with innovative SaaS and AI technology. They are seeking an Associate Product Manager to oversee product operations, support user training, and assist in product strategy, ensuring high-quality AI product performance and user satisfaction.

GovernmentManagement ConsultingSaaSSoftware

No H1B

Responsibilities

Serve as the first line of defense for production issues, prioritizing and escalating critical problems to ensure minimal downtime

Maintain vigilant oversight of AI product performance, identifying potential issues before they impact users

Lead troubleshooting efforts, coordinate with engineering teams, and ensure timely resolution of product issues

Track key product metrics and user engagement to identify trends and optimization opportunities

Coordinate with engineering, QA, and Evals teams to plan and execute product releases

Ensure thorough testing of AI features and maintain high standards for product quality

Create and maintain release notes, product documentation, and process guidelines

Keep internal teams and stakeholders informed about release schedules and product updates

Develop and deliver training materials for internal teams and external users

Create and maintain comprehensive product knowledge bases and FAQ resources

Collect, analyze, and prioritize user feedback to drive product improvements

Handle complex user issues that require product expertise and cross-team coordination

Assist in gathering competitive intelligence and industry trends in AI product space

Support senior product managers in defining product requirements and roadmap planning

Work closely with data scientists, AI engineers, QA, Evals, business development, and customer success teams

Identify and implement operational efficiencies in product development and support workflows

Qualification

AI/ML UnderstandingData AnalysisProject ManagementTechnical AcumenProblem-SolvingCommunicationOrganizational SkillsAgile/ScrumSaaS FamiliarityCustomer Focus

Required

Basic knowledge of artificial intelligence such as LLMs and agentic AI, machine learning concepts, and data science principles

Ability to understand technical concepts and communicate effectively with engineering teams

Proficiency with analytics tools and ability to interpret product metrics and user data

Experience with Agile/Scrum methodologies and project management tools

Strong analytical thinking and ability to troubleshoot complex issues systematically

Excellent written and verbal communication skills for technical and non-technical audiences

Proven ability to manage multiple priorities and work in fast-paced environments

Empathy for user needs and commitment to delivering exceptional user experiences

Bachelor's degree in Computer Science, Engineering, Business, or related field (or equivalent experience)

2-4 years of experience in product management, technical support, or related roles

Preferred

Computer Science degree or MBA strongly preferred

Familiarity with SaaS products, technology startups, or AI/ML applications preferred

Company

Change & Innovation Agency, a vimo company

Change & Innovation Agency (C!A®), part of the Vimo® family of innovative solutions for health and human services, helps government agencies increase capacity so they can do more good.

Founded in 2003

Liberty, Missouri, USA

51-200 employees