TELUS · 4 months ago
Implementation Lead
Atlanta, Georgia, USA
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expTELUS Health is a leading health and well-being provider focused on improving health outcomes through technology. The Implementation Lead will serve as a strategic bridge between technology solutions and client success, leading high-impact implementations for enterprise clients and ensuring exceptional delivery quality.
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Responsibilities
Lead end-to-end delivery of high-quality implementations and ongoing production support for enterprise client projects
Partner with clients to validate project scope, timelines, and delivery methodology, ensuring smooth transitions to new solutions
Establish and maintain client-specific success criteria for long-term relationship excellence
Identify and mitigate risks to client satisfaction while developing proactive resolution strategies
Own and champion our implementation methodology, presenting it confidently to clients and establishing robust project governance
Provide strategic guidance and coordination to implementation teams of approximately 10 professionals, including Functional Leads and Business Analysts
Drive continuous improvement by identifying methodology enhancements and sharing insights with leadership
Collaborate seamlessly with Project Managers, Functional Leads, and product development teams to deliver optimal solutions
Navigate complex stakeholder relationships, serving as the key spokesperson for internal methodology and project decisions
Control project scope based on contractual agreements while maintaining positive client relationships
Proactively identify opportunities for product enhancements that drive meaningful business improvements for clients
Qualification
Required
Strong project leadership abilities
Ability to provide day-to-day guidance to implementation teams
Team engagement and coordination
Organizational effectiveness
Excellent written and verbal communication skills
Ability to express technical concepts clearly
Ability to influence people (internally and with clients)
Strong problem-solving skills
Risk identification and mitigation strategy development
Collaborative working style with Project Managers and product development teams
Bachelor's degree in administration, computer science, actuarial mathematics, business analysis, or related field
10+ years of experience in pension plan management, workflow management system implementation, or administrative process automation
Demonstrated aptitude for technology and system development lifecycle
Implementation methodology ownership and presentation experience
Scope control based on contracts
Proficiency in current computer technologies
Company
TELUS
Second largest Canadian telecommunications company. Provides wireless phone service, high speed Internet, IPTV, home phone, long distance,
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.85B2025-12-04Post Ipo Debt· $2.07B
2025-06-19Post Ipo Debt· $1.5B
2025-04-15Post Ipo Debt· $1.15B
Leadership Team
Darren Entwistle
President & CEO, Member of the TELUS team
Ibrahim Gedeon
CTO Emeritus
Recent News
Canada NewsWire
2026-01-22
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2026-01-22
Winnipeg Free Press
2026-01-20
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