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Code the Dream · 3 months ago

Public Benefits Outreach and Partnerships Lead

Durham, NC

Full-time

Hybrid

Mid, Senior Level

$55K/yr - $75K/yr

5+ years exp

Code the Dream is a growing national nonprofit focused on connecting underserved communities with essential resources. The Public Benefits Outreach and Partnerships Lead will develop outreach strategies and build partnerships to expand the usage of their public benefits screener among low-income households in North Carolina.

ComputerNon ProfitSoftware

Responsibilities

Develop and implement comprehensive outreach strategies to expand usage of CTD's public benefits screener among underserved North Carolina communities

Lead strategic planning for community-based partnerships and relationship development, including analyzing community demographics and needs data to identify priority areas for outreach and evaluating the effectiveness of current initiatives

Monitor and respond to user inquiries about the benefits screener, collecting and analyzing feedback to improve our services

Work closely with our software development team to address technical issues and maintain ongoing communication with community partners

Support the Senior Public Benefits Analyst in implementing data-driven outreach efforts and maintaining relationships with government partners

Track outreach activities and partnership development through data dashboards, developing metrics to measure program effectiveness

Collaborate with the communications team on data-driven outreach strategies

Create and manage email and SMS campaigns for subscribers who have opted in to receive updates about our public benefits resources through contact management systems

Lead in-person and digital outreach to lower-income NC communities; present to partners and build relationships with community-based organizations, libraries, and health centers

Strengthen existing partnerships through regular communication, develop collaborative agreements, and represent CTD at events/conferences

Qualification

Community outreach experienceData analysisRelationship buildingPublic speakingCultural sensitivityProject managementStrategic planningCRM systems familiarityDigital outreach platformsProblem-solving

Required

Minimum 5 years of experience in community outreach, social services, nonprofit work, or related field, with increasing levels of responsibility

Proven track record of building relationships with community-based organizations and working effectively with lower-income populations and under-resourced communities

Cultural sensitivity and demonstrated experience working with diverse populations

Strong public speaking and presentation abilities for both virtual and in-person settings

Strong analytical and problem-solving skills with ability to prioritize tasks, work independently but also as a member of a product team, and meet deadlines

Strategic thinking and planning abilities with project management experience

Familiarity with data analysis dashboards, CRM systems, and digital outreach platforms

Bachelor's or graduate degree, or equivalent combination of education and experience