Intercom · 8 hours ago
Staff Forward Deployed Product Manager
San Francisco, California
Full-time
Hybrid
Lead/Staff
$220K/yr - $245K/yrIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. The Staff Forward Deployed Product Manager will partner directly with customers to design, deploy, and scale AI agents, ensuring seamless customer experiences and translating insights into scalable product features.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
Partner directly with customers to design, deploy, and scale Fin AI Agent for their business
Understand their goals, business challenges and technical requirements in detail
Prepare and present demos, as well as pitch Fin
Hands on configuration of Fin to meet their needs
Identify and solve blockers to implementation, whether through product configuration, light custom development, or cross-functional coordination
Act as an AI expert, providing them with insight to achieve outstanding results with Fin
Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences and project success
Translate frontline insights into scalable product features, collaborating with R&D teams to shape the product roadmap
Develop repeatable playbooks and deployment patterns that reduce implementation friction for future customers
Contribute to and evolve the Forward Deployed Product Management function within Intercom
Qualification
Required
Deep customer empathy with a strong bias for action—you're motivated by solving real problems and delivering measurable results
You're able to speak to different audiences with clarity and impact
Can communicate complex topics clearly to both technical and non-technical audiences, adjusting depth and detail as needed
You're able to talk to engineers and customers about modern tech stack, from APIs and SaaS infrastructure to LLMs and low-code tooling
You're comfortable onboarding a customer into more technical product setups
Ability to understand and navigate organizational boundaries and bring people together to achieve the best outcome for our customers and Intercom
You thrive in ambiguous, fast-changing environments, with the ability to easily switch between thinking creatively and analytically
Highly organized, structured in approach, and able to manage multiple deployments and priorities without becoming reactive or ad hoc
Preferred
Additional previous experience in technical consulting, solutions engineering, customer success
Experience working with enterprise customers on bespoke implementations
Worked in a startup or B2B SaaS
Benefits
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
Founded in 2011
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240.75MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, chairman, and co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase