Nightfall AI · 3 months ago
Senior Customer Success Manager
San Francisco, California, United States
Full-time
Onsite
Senior Level
5+ years expNightfall AI is a cybersecurity startup focused on preventing data leaks and enabling secure collaboration through its AI-native DLP platform. As a Senior Customer Success Manager, you will play a crucial role in managing customer relationships, driving product adoption, and ensuring customers derive value from the Nightfall platform.
AnalyticsArtificial Intelligence (AI)Cloud Data ServicesData Center AutomationMachine LearningSaaS
Responsibilities
Achieve and exceed revenue targets
Manage customer success and ensure customers realize the full value of the Nightfall platform
Develop and deliver a roadmap to success, advising customers to reach business goals
Drive product adoption and ongoing use of Nightfall, while delivering and maintaining customer happiness
Collaborate cross-functionally (especially with Product and Account Management) to drive expansion revenue and manage renewals
Engage with business leaders to thoughtfully help them identify upsell opportunities to expand Nightfall’s footprint and depth of engagement
Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing
Become an expert on the Nightfall platform and our integrations, while keeping up with industry trends in data security
Qualification
Required
5+ years of consulting, customer success, account management, or sales experience, working with enterprise customers in SaaS startup settings
You have strong interpersonal communication (verbal and written) and organizational skills
You prioritize customer experience with a focus on customer happiness and retention
You drive to understand customers' business goals, anticipate future needs, and identify solutions
You are a team player with a high level of integrity and a desire to assist your team - you can be flexible as your team scales
You have proven capacity to develop relationships and optimize enterprise customer accounts
You have strong business acumen and an interest in machine learning & information security
You have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability
You're resourceful - you may not have all the answers, but you know how to find them
Willingness to travel ~25% of the time to meet customers in-person
Company
Nightfall AI
Nightfall AI the AI-native, all-in-one data loss prevention platform.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$60.3MKey Investors
WestBridge Capital
2022-08-10Series B· $40M
2019-11-07Series A· $20.3M
2018-11-26Seed
Leadership Team
Rohan Sathe
Co-Founder & CEO
Isaac Madan
Co-Founder & President
Recent News
Venrock
2025-12-23
2025-11-19
Company data provided by crunchbase