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Clerk.com · 3 months ago

Technical Account Executive

United States

Full-time

Remote

Mid Level

Clerk is a globally-distributed team focused on enhancing the developer experience with user management solutions. The Technical Account Executive will guide customers through integrating Clerk's authentication platform, ensuring successful onboarding and ongoing account growth while managing both technical and commercial aspects of the accounts.

Information TechnologyNetwork SecuritySoftware

Responsibilities

Own a set of high-potential accounts, ensuring successful launch, adoption, and ongoing expansion

Qualify and prioritize inbound opportunities, while experimenting with selective outbound in high-value segments

Lead discovery and demos with external audiences of all kinds — from engineer to CXO — to understand business objectives and translate requirements into solutions

Oversee onboarding in collaboration with field-facing teams, ensuring customers enjoy amazing user management experiences

Contribute to the team’s revenue and retention goals by building trusted relationships and increasing customer lifetime value

Spend some time analyzing our processes and instigating changes to help scale our user operations

Surface customer insights to product and engineering, ensuring the roadmap reflects real-world needs

Qualification

Technical depthCustomer-facing experienceAPI knowledgeDeveloper workflowsCross-functional collaboration

Required

You have a users-first mindset, and keep their needs at the forefront of everything you do

You have a passion for driving growth and helping the team achieve shared targets

You have technical depth, able to dive into APIs, developer workflows, and modern web stacks without needing to hand off

Have an extensive background working in a similar customer-facing role (e.g. sales, solutions, or partnerships)

You're energized by managing a pipeline of opportunities and turning them into long-term partnerships

You enjoy being a trusted advisor, balancing technical credibility with a sharp focus on business outcomes

Thrive in a cross-functional, collaborative environment

Benefits

We want you to know that we value the skills and experience you bring to the table. We go out of our way to make sure that you feel fairly compensated.

At Clerk, we believe in shared success. That's why we offer a stock option plan so that everyone can benefit from the growth and prosperity of the company.

We care about your well-being. That's why we offer top-tier health insurance to ensure that your health needs are fully met.

Set up your ideal home office with the gear of your choice. At Clerk, we want to ensure that you have everything you need to perform at your best.

We believe in work-life balance and trust you to take the time you need. Although we recommend 25 days per year, our vacation policy is unlimited. This is in addition to observing national holidays specific to your country of residence.

Join our exceptional, globally distributed team at Clerk. We are committed to fostering an inclusive environment where everyone can contribute their best in building impactful products and tools for the modern web.