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TELUS Health · 3 months ago

Implementation Lead

Atlanta, GA

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

TELUS Health is empowering individuals to live healthier lives through innovative technology solutions. As an Implementation Lead, you will be responsible for leading high-impact implementations for enterprise clients, coordinating project teams, and ensuring exceptional delivery quality while maintaining strong client relationships.

Electronic Health Record (EHR)Health CareMedicalTelecommunications

Responsibilities

Lead end-to-end delivery of high-quality implementations and ongoing production support for enterprise client projects

Partner with clients to validate project scope, timelines, and delivery methodology, ensuring smooth transitions to new solutions

Establish and maintain client-specific success criteria for long-term relationship excellence

Identify and mitigate risks to client satisfaction while developing proactive resolution strategies

Own and champion our implementation methodology, presenting it confidently to clients and establishing robust project governance

Provide strategic guidance and coordination to implementation teams of approximately 10 professionals, including Functional Leads and Business Analysts

Drive continuous improvement by identifying methodology enhancements and sharing insights with leadership

Collaborate seamlessly with Project Managers, Functional Leads, and product development teams to deliver optimal solutions

Navigate complex stakeholder relationships, serving as the key spokesperson for internal methodology and project decisions

Control project scope based on contractual agreements while maintaining positive client relationships

Proactively identify opportunities for product enhancements that drive meaningful business improvements for clients

Qualification

Implementation methodologyStakeholder managementProject leadershipTechnical acumenRisk managementCommunication skillsTeam coordinationOrganizational effectivenessMulti-taskingPositive team catalystProcess innovationKnowledge transferTechnology-savvyProblem-solvingCollaboration

Required

Strong project leadership abilities

Ability to provide day-to-day guidance to implementation teams

Team engagement and coordination

Organizational effectiveness

Excellent written and verbal communication skills

Ability to express technical concepts clearly

Ability to influence people (internally and with clients)

Strong problem-solving skills

Risk identification and mitigation strategy development

Collaborative working style with Project Managers and product development teams

Bachelor's degree in administration, computer science, actuarial mathematics, business analysis, or related field

10+ years of experience in pension plan management, workflow management system implementation, or administrative process automation

Demonstrated aptitude for technology and system development lifecycle

Implementation methodology ownership and presentation experience

Scope control based on contracts

Proficiency in current computer technologies

Benefits

Lead large-scale transformational projects that directly impact enterprise clients

Develop expertise in cutting-edge implementation methodologies and client relationship management

Work with talented project teams of approximately 10 professionals

Guide and support implementation professionals through complex projects

Drive methodology improvements and contribute to organizational excellence

Build meaningful relationships with enterprise clients during critical system transitions

Company

TELUS Health

Glassdoor3.8

TELUS Health specializes in telehomecare, electronic medical records, consumer health, benefits, and pharmacy management. It is a sub-organization of TELUS.

Founded in 1998

Montréal, Quebec, CAN

5001-10000 employees