Connexions · 3 weeks ago
Client Service Agent
Jacksonville, FL
Full-time
Hybrid
New Grad, Entry Level
$45K/yr - $52K/yrConnexions Inc. (CNX) is an appraisal management software company providing valuation services to the lending industry. The Client Service Agent role focuses on ensuring an exceptional client experience for lenders and appraisers while managing the appraisal process effectively.
Real EstateRisk ManagementSoftware
Responsibilities
Excellent communication skills - verbal and written fluency at a professional level
Experience handling Client phone calls and email inquiries and delivering an exceptional client experience to financial industry partners
Effectively handle client escalations by responding in a timely manner and follow escalation procedures and chain of command
Sign up new broker user
Proficient computer skills including competency with MS Word, Excel and Outlook
Demonstrates sound judgment and effective problem solving skills
Remains energized and focused in a fast-paced and evolving environment
Must have speedy and accurate typing skills, and be detail oriented
Seek opportunities to introduce new ideas and improve processes
Industry knowledge is preferred but not mandatory
Qualification
Required
Excellent communication skills - verbal and written fluency at a professional level
Post-Secondary Education required
Experience handling Client phone calls and email inquiries and delivering an exceptional client experience to financial industry partners
Be available to work between 8:00 am – 8:00 pm (Eastern Time), Monday through Friday. Some Evenings Required
Effectively handle client escalations by responding in a timely manner and follow escalation procedures and chain of command
Sign up new broker user
Proficient computer skills including competency with MS Word, Excel and Outlook
Demonstrates sound judgment and effective problem solving skills
Remains energized and focused in a fast-paced and evolving environment
Must have speedy and accurate typing skills, and be detail oriented
Seek opportunities to introduce new ideas and improve processes
Preferred
Industry experience in any of the following is an asset; business to business services, mortgage processing sector, call center/customer service environment, or professional data entry services
Industry knowledge is preferred but not mandatory
Company
Connexions
Connexions is a software solution that helps to navigate the appraisal and risk management processes.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase