The CAR Group (Norm Reeves Dealerships) · 16 hours ago
Service Business Development Center Representative
Cerritos, CA
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrThe CAR Group is a dealership focused on delivering exceptional automotive services, and they are seeking a Service Business Development Center Representative. This role is essential for managing customer inquiries, scheduling service appointments, and ensuring high levels of customer satisfaction.
AutomotiveSalesService Industry
Responsibilities
Respond promptly and professionally to incoming service inquiries via phone, email, and chat
Engage with customers to understand their service needs and provide relevant information
Schedule service appointments based on customer preferences, vehicle availability, and service department capacity
Efficiently manage the service advisor's schedule to optimize appointment slots
Confirm appointments with customers and provide any necessary pre-appointment instructions
Follow up with customers to ensure satisfaction after service visits
Accurately enter customer information, service requests, and appointment details into the dealership's CRM system
Maintain organized records of customer interactions and appointments
Stay up-to-date with the dealership's service offerings, pricing, and promotions
Provide accurate information and answer customer questions regarding services and maintenance
Collaborate closely with service advisors, technicians, and other departments to ensure a smooth service experience for customers
Communicate any special customer requests or concerns to the appropriate team members
Strive to exceed customer expectations by delivering excellent service and addressing any concerns or issues promptly
Gather and report customer feedback to management for continuous improvement
Qualification
Required
High school diploma or equivalent; some college coursework preferred
Previous experience in a customer service or call center role is advantageous
Knowledge of automotive services, maintenance, and repair terminology is a plus
Strong communication skills, both written and verbal
Proficiency with computer systems and CRM software
Excellent organizational and time-management skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Customer-focused attitude with a commitment to delivering exceptional service
Flexibility to work evenings, weekends, and holidays as needed
Reliable transportation
Willingness to undergo training and stay current on automotive service trends
Commitment to maintaining a professional and courteous demeanor when interacting with customers
Ability to handle high call volumes and stressful situations calmly and professionally
Full-time availability. You'll also need to be at least 18 years old
Strong communication skills with both Norm Reeves staff and guests
Be able to work comfortably both with guests in-person and via phone calls
A professional appearance and work ethic
Excellent organizational and follow-up skills
Ability to multi-task in a fast-paced environment
Benefits
Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
Tuition Reimbursement
Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
Complimentary Group Life Insurance for Added Peace of Mind.
Employee Referral Bonus Program - Earn While Building a Stronger Team.
Generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
401k Matching
Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.
Company
The CAR Group (Norm Reeves Dealerships)
The CAR Group (Norm Reeves Dealerships) provides a supportive environment where team members can thrive both personally and professionally.
Founded in 1963
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase