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Socket Fiber · 3 months ago

Residential Customer Care - Tier I

Columbia, MO

Full-time

Onsite

New Grad, Entry Level

Socket Fiber is a local telecommunications company dedicated to providing exceptional data and voice services to the community. They are seeking a part-time Residential Customer Care - Tier I member to deliver excellent customer service, manage customer accounts, and assist with billing and inquiries.

InternetTelecommunicationsTV

No H1B

Responsibilities

Answering calls in a timely manner

Call queue management

Setting up new customer accounts

Accurate and complete documentation

Assisting current customers with account changes/inquiries

Assisting other departments with customer information

Basic troubleshooting

Regular reliable attendance

Qualification

Customer serviceCommunication skillsComputer skillsMulti-taskingBasic math skillsTelephone handlingRetentionUpselling

Required

Proficient computer skills

Excellent written and verbal communication skills

Multi-tasking

Ability to prioritize tasks

Friendly demeanor

Telephone handling skills

Retention

Upselling

Answering calls in a timely manner

Call queue management

Setting up new customer accounts

Accurate and complete documentation

Assisting current customers with account changes/inquiries

Assisting other departments with customer information

Basic troubleshooting

Regular reliable attendance

Preferred

Basic math skills

Reasoning ability

Previous customer service experience

Ability to accurately follow directions

Punctuality

Benefits

401k matching

Medical benefits

Dental benefits

Vision benefits

Free fiber services if available in your area

On-the-Job Training: No prior formal education required. We provide comprehensive hands-on training to equip you with the skills and knowledge needed to succeed.

Career Growth: Opportunities to master new technologies and advance your career within the telecommunications and customer service industry.

Supportive Environment: Join a team that values collaboration, innovation, and customer satisfaction.