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BECU · 3 months ago

Staff Solutions Architect

Oregon, United States

Full-time

Hybrid

Senior Level, Lead/Staff

$168K/yr - $205K/yr

7+ years exp

BECU is a financial institution committed to serving its 1.5 million members through a people-first philosophy. The Staff Solutions Architect will lead the design and development of technology solutions that enhance member experiences and modernize the contact center ecosystem, collaborating across teams to implement scalable and reliable solutions.

Banking

H1B Sponsor Likely

Responsibilities

Architect Strategic Solutions: Lead the design and development of scalable, reliable technology solutions that align with BECU’s business and strategic goals

Create Solution Artifacts: Develop conceptual and logical architecture visuals that guide delivery teams and support digital product development

Drive CCaaS Transformation: Provide architectural leadership for the modernization of BECU’s contact center ecosystem, integrating 30–50 disparate applications into a streamlined platform

Support Digital Platforms: Contribute to the rearchitecture of mobile and online banking systems, enhancing member-facing digital experiences

Integrate CRM Systems: Collaborate with retail and marketing teams to support CRM platforms like Pega and drive cross-functional initiatives

Mentor and Guide: Provide technical leadership and mentorship to Solutions Architects and project teams, ensuring alignment with architectural standards

Collaborate Across Teams: Partner with stakeholders in marketing, retail, and contact center operations to align architecture with business capabilities

Engage with Emerging Tech: Participate in vendor demos and discussions around Gen AI, chatbots, and conversational AI tools to inform strategic decisions

Establish Standards: Define and manage domain-specific architecture standards, processes, and constraints across the organization

Champion Innovation: Stay ahead of industry trends and emerging technologies, identifying opportunities for innovation and improvement

Qualification

Cloud native technologyMicroservice architectureDigital platformsLean/Agile/Scrum methodologiesCRM platformsArchitectural frameworksFront-end frameworksProblem-solving skillsNegotiation skillsCommunication skillsFacilitation skillsPresentation skills

Required

Bachelor's degree in computer science, information security, or a related field, or equivalent work experience

Minimum 7 years of experience designing and implementing technology architectures

Experience managing delivery of multiple simultaneous complex technology solutions

Demonstrated experience in cloud native technology including microservice architecture, Restful APIs, scalable designs, and digital platforms

Comprehensive knowledge of technologies and supplier capabilities with large infrastructure/systems implementation

In-depth knowledge of modern technology service architecture including hosting, security, IAM, access control, monitoring, IaaS/PaaS/SaaS, and containers

Familiarity with Microsoft infrastructure and solution stacks in on-premise, cloud, and hybrid environments

Deep understanding of Lean/Agile/Scrum methodologies; scaled agile experience such as SAFe

Proven ability to cultivate strong relationships across organizational levels

Excellent organizational, problem-solving, and negotiation skills

Proficient verbal and written communication skills

Strong facilitation and presentation skills

Preferred

Certification in LEAN, Agile/Scrum, or ITIL principles (highly preferred)

Working knowledge of architectural frameworks such as The Open Group, NIST, ISO 19xxx, BizBok, or Gartner

Experience with chatbots, conversational AI, and orchestration tools

Familiarity with CRM platforms like Pega

Prior work in banking, retail commerce, or other domains with external-facing digital systems

Hands-on experience with front-end frameworks and building member-facing applications

Exposure to Gen AI / Agentic AI technologies (certifications or hands-on experience preferred)

Benefits

Medical, dental, vision and life insurance coverage

Disability and AD&D insurance

Health care and dependent care flexible spending accounts

Health savings accounts

401k plan and employer-funded retirement plan

Accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year)

Ten paid holidays throughout the calendar year

Company

BECU

Glassdoor3.7

As a member-owned, not-for-profit financial cooperative, BECU is guided by the credit union philosophy of “people helping people.” In fact, putting people over profit guides our everyday business decisions.

Founded in 1935

Tukwila, Washington, USA

1001-5000 employees

https://www.becu.org/landing/fintech-incubator

H1B Sponsorship

BECU has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (3)

2023 (1)

2022 (1)