Cybermedia Technologies, LLC (CTEC) · 3 months ago
Beneficiary QA & Training Specialist
United States
Full-time
Remote
New Grad, Entry Level
0+ years expCTEC is a leading technology firm providing modernization and application development services to the U.S. Federal Government. They are seeking a Beneficiary QA & Training Specialist who will be responsible for planning and conducting training for staff and Employment Network personnel, monitoring call quality, and ensuring compliance with program standards.
ConsultingInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Conduct training sessions for staff and EN personnel on program policies, procedures, and systems
Develop and update training materials, guides, and job aids as needed
Support onboarding and orientation activities for new hires, ensuring smooth integration
Monitor inbound and outbound calls and review operations for quality assurance
Perform call monitoring and operational quality reviews, documenting findings and providing recommendations for improvement
Provide feedback and coaching to staff to support ongoing development and quality improvement
Ensure all training and quality processes comply with program guidelines and standards
Qualification
Required
Bachelor's degree with 0–2 years of relevant experience, or High School diploma/GED with 6–8 years related experience
Experience in delivering training and supporting onboarding in a professional setting
Skilled in monitoring and evaluating customer service or operational activities for quality assurance
Strong verbal and written communication abilities
Attention to detail and strong organizational skills
Ability to develop, revise, and present training and guidance materials
Proficient with common office technology and communication tools
Must be able to obtain and maintain a SSA Public Trust Clearance
Preferred
Experience in a government or customer service environment preferred
Benefits
Paid vacation & Sick leave
Health insurance coverage
Career training
Performance bonus programs
401K contribution & Employer Match
11 Federal Holidays
Company
Cybermedia Technologies, LLC (CTEC)
We modernize legacy infrastructure, secure mission-critical systems and design digital experiences that impact millions of federal workers & American citizens every day.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$44MKey Investors
Main Street Capital
2023-05-17Private Equity· $44M
2023-05-17Debt Financing
Company data provided by crunchbase