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Gillette Stadium · 3 months ago

Senior Account Executive - Premium Seating

Foxborough, MA, USA

Full-time

Onsite

Senior Level

5+ years exp

Gillette Stadium is seeking a Senior Account Executive – Premium Seating responsible for selling new season seats and groups to the business community. The role focuses on maintaining client relationships, generating ticket sales, and collaborating with various departments to enhance customer experience.

ConcertsEvent ManagementMusic VenuesSportsTicketing

Responsibilities

Develop and implement a sales strategy that drives new business in an effort to attain established sales goals

Identify new sales opportunities in the Business Community through networking, cold calling, direct contact and the utilization of data and analytics

Innovate new content, inventory or service offerings to up sell existing and new client relationships. This will be accomplished by learning the client’s business needs and desires to advise on potential synergies with our organization and brand

Cultivate and manage relationships with client decision-makers that result in long-term partnerships and the retention of existing business. Strengthen client relationships through various touchpoints and initiatives throughout the year

Provide account service by serving as the liaison between the company and client to ensure exemplary client service. Remain in frequent contact with clients and respond to their inquiries in a timely manner. Whenever possible, go above and beyond in an effort to exceed their expectations and enhance the client experience

Keep accurate CRM records and perform necessary follow up with customers to close sales

Process orders by using the Archtics ticketing system and the Revolution intranet. Take all necessary steps and fill out all required forms/computer documents promptly to complete the sale and ensure the proper delivery of all package elements to the customer

Assist in the planning and execution of Revolution elements on game days and at Revolution events

Meet weekly with management to evaluate sales results, establish best practice, and develop strategies that drive new business

Collaborate cross-functionally and build relationships with various divisions across Kraft Sports with a focus on generating referral business. Some examples are premium seating, sponsorship and events

Create and/or identify additional ticketing revenue generation channels through all of the Kraft companies

Understand vendor relationships and identify areas to include Revolution products to enhance product offerings

Special projects and assignments as business dictates

Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA

Qualification

Sales strategy developmentCRM system proficiencyClient relationship managementRevenue generation experienceData analysisWritten communicationOral communicationOrganizational skillsAttention to detailTeam collaboration