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Sentral · 4 months ago

Director of Front Office (Hotel Manager)

Houston, TX

Full-time

Onsite

Lead/Staff, Director/Executive

3+ years exp

Sentral is a network of communities redefining the way people live, aiming to be the leading residential hospitality operator. The Director of Front Office will enhance the resident and guest experience, oversee customer service operations, and ensure hospitality standards are met while managing a team.

CommercialCommunitiesHospitalityReal EstateResidential

Responsibilities

Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service

Spearhead and complete technology and equipment set-up for the property

Readily answer all technology-related questions from the building team and residents

Oversee and ensure seamless package acceptance, transition, and delivery

Triage all incoming phone calls to the appropriate property team department

Answer, record, and process all calls, messages, requests, questions, or concerns

Compile and deliver completed leasing applications to the leasing team

Assist the different property teams on an as-needed basis

Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism

Greet residents by their name and with a smile to make guests feel welcomed and valued

Manage 'Move In' program and to ensure smooth transition and execution

Create a personal and inviting environment for all prospects and residents

Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours

Build the company image by cultivating relationships with influential companies and figures throughout the area. and through attending networking events and relevant industry events

Effectively motivate staff members on a daily basis to promote a positive and exciting work environment

Develop positive relationships with residents to create a personal and welcoming environment

Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests

Ensure staff compliance with Fair Housing requirements and all applicable laws, codes and ordinances

Investigate resident disturbances, complaints or requests and provide resolution in accordance with regulations established in the lease agreements and/or Condominium Documents

Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the Construction Manager or Maintenance Supervisor

Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas

Manage current lease audits, property inventory, and service contracts, and arrange new contracts, and terminate existing contracts as required

Facilitate communication between the Construction Team/ Maintenance Supervisor and insurance carrier, fire protection, police department, and other agencies having jurisdiction over property to ensure that property compliance with codes and regulations of each agency

Analyze and report the property financial statements and activity monthly and assist the Asset Manager with the preparation of variance Report, Owner’s Letters and Executive Summaries

Complete all equipment and supply leases/purchases for the Property

Perform other related duties and assignments as needed and assigned

Qualification

Property management experienceHospitality experienceYardi proficiencyManagement experienceBudget formulationMicrosoft OfficeVerbal communicationWritten communicationProblem-solvingTeamworkAttention to detail

Required

Bachelor's degree

3+ years of experience in the property management industry working in leasing, customer service, and/or hospitality

Hospitality experience required

Management/employee development experience

Proficiency with Yardi

Solid understanding of Microsoft Office (Outlook, Excel, Word)

Strong knowledge of operations with budget formulation

Excellent verbal and written communication skills

Keen attention to detail with a creative problem-solving approach

Ability to work independently and as part of a team

Ability to make decisions and initiate action within established guidelines

Ability to manage concurrent projects and competing priorities

Ability to follow directions to safely utilize all equipment

Ability to handle situations with the highest level of discretion and confidentiality

Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment

Ability to work a flexible schedule, including evenings and weekends

Benefits

Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.

Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.

Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.

Career Development: We offer extensive learning and development opportunities to support growth.