Amazon · 3 months ago
Director, Software Development - Real-Time Communications, Amazon Connect, Amazon Connect
Seattle, Washington, USA
Full-time
Onsite
Director/Executive
$264K/yr - $350K/yr
15+ years expAmazon is a leading company in cloud services, and they are seeking a Director of Software Development for Real-Time Communications to drive innovation in voice and telephony. The role involves leading product and engineering teams to enhance customer communication experiences through AI technologies while ensuring high-quality voice services across global infrastructures.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Drive product and engineering strategy for Connect's voice platform serving billions of minutes of customer communications annually
Drive innovation in voice AI and rich communications experiences that will impact millions of customer interactions daily
Lead strategic initiatives that bridge traditional telephony with next-generation digital experiences
Build and maintain relationships with telecommunications carriers and technology partners to ensure enterprise-grade voice quality and reliability
Lead multiple product and engineering teams delivering features and technology support spanning voice infrastructure, call quality monitoring, global telephony, and voice AI
Define and execute strategy for global voice coverage and quality
Create and deliver compelling content including executive presentations, technical demonstrations, and thought leadership
Partner with sales, marketing, and solution architects to drive customer adoption and growth
Work with a diverse portfolio of Fortune 500 customers across financial services, healthcare, retail, and travel industries
Qualification
Required
15+ years of enterprise software experience with focus on real-time communications
Bachelor's degree (MBA or MS in Computer Science preferred)
Deep knowledge of telecommunications, VoIP, and enterprise voice technologies
Experience with global telecommunications infrastructure and carrier relationships
Proven track record of public speaking and delivering executive-level presentations
Experience leading multiple product teams and driving cross-functional initiatives
Preferred
Track record of driving product and engineering strategy for cloud-native voice services
Strong understanding of voice AI technologies and speech processing
Experience working with global telecom regulations and compliance
Deep knowledge of AWS services and cloud computing
Benefits
Equity
Sign-on payments
A full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-11
Company data provided by crunchbase