Control Systems Services Manager jobs in United States
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E Tech Group ยท 3 months ago

Control Systems Services Manager

positionBerkeley, CA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$120K/yr - $150K/yr
date5+ years exp

E Tech Group is one of the largest engineering and system integration firms in the United States, providing IT automation and control solutions for over 30 years. As the Control Systems Services Manager, you will lead the emergency service department, solve real-time problems, and build long-term customer relationships while ensuring high-quality service delivery.

Cyber SecurityInformation TechnologyManufacturing
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H1B Sponsor Likelynote

Responsibilities

Be the first point of contact for customers, answering calls, diagnosing problems, and providing immediate solutions
Act as a frontline leader who is calm under fire, decisive in action, and empathetic in communication
Build long-term customer relationships, earning trust by consistently delivers during emergencies and continues to add value afterward
Identify opportunities to improve customer experience and proactively offer solutions that enhance customer operations, not just restore them
Coach and provide phone support for engineers on site, equipping them to handle critical issues with confidence and skill
Maintain relationships with our engineering team, motivating volunteer support for complex issues when needed
Identify, develop, sell and execute engineering projects
Lead by example, staying until the job is done, no matter how inconvenient
Balance your engineering expertise with business-minded judgment, understanding the impact of downtime and the value of rapid resolution
Identify, analyze, and repair equipment failures, order, and replace parts as needed
Troubleshoot PLC & HMI code
Understand and can follow NFP70e Safety Standards
Troubleshoot control systems networks and control panels
Able to understand and interpret P&ID drawings, electrical drawings, and network drawings
Perform start-up testing and customer training on features and general maintenance of products
Be an ambassador who embodies our Core Values, prioritizing the success of E Tech Group, our clients, and the professional development of our associates

Qualification

Troubleshooting automated control systemsRockwell PLC/HMI/SCADA experienceIgnition SCADA experienceControl system networks knowledgeInstrumentation experienceFirst principles thinkingCommunication skillsCollaborationTeamwork

Required

High School Diploma or equivalent (GED)
5+ years of experience in troubleshooting automated control systems, PLC, & HMI
Ability to use hand tools and electrical testing equipment
Consulting experience
Rockwell PLC/HMI/SCADA experience
Ignition SCADA experience
The ability to apply first principles thinking to learn any platform or device on the spot
Experience implementing detailed control system electrical design packages
Working knowledge of control system networks (Ethernet, ControlNet, DeviceNet, etc.)
Instrumentation experience
Excellent written and verbal communication skills
A DNA comprised of collaboration and teamwork

Benefits

401k + match + prompt enrollment. E Tech Group employees are 100% vested upon entry.
Prompt enrollment into Medical, Dental, and Vision benefits.
Generous paid time off that includes paid vacation, paid holidays, paid family leave and personal/sick time off.
Learning and growth are key parts of the E Tech culture. We provide you with training and continuing education from day one, so you can advance your career. As an E Tech associate, you can unlock your greatest potential through challenges and opportunities.

Company

E Tech Group

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E Tech Group offers discrete manufacturing, operations, management, cybersecurity, industrial IT, continuous, and batch processes services.
dateFounded in 1993
location
West Chester, Ohio, USA
people-size501-1000 employees
web-link
https://etechgroup.com

H1B Sponsorship

E Tech Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (7)
2023 (11)
2022 (1)
2021 (1)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Graham Partners
2024-04-11Private Equity
2024-04-11Acquired

Leadership Team

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Sean Smiley
Chief Revenue Officer
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Recent News

PR Newswire
E Tech Group Recognized with CSIA's First Certification for an Enterprise
2025-11-05
PR Newswire
E Tech Group to Showcase Zero Defect Delivery at DCD Connect Virginia 2025
2025-10-24
PR Newswire
E Tech Group Renames Recently Acquired JSat Automation
2025-09-30
Company data provided by crunchbase