Vercel · 3 months ago
Senior Technical Engagement Manager
United States
Full-time
Remote
Senior Level
$178K/yr - $260K/yr
7+ years expVercel is a company that provides developers with tools and cloud infrastructure to enhance web experiences. As a Senior Technical Engagement Manager, you will lead technical delivery for Professional Services, ensuring customer success through effective project management and collaboration with various stakeholders.
Artificial Intelligence (AI)Cloud InfrastructureDeveloper PlatformSoftwareWeb Development
Responsibilities
Act as the technical delivery leader for Professional Services engagements, ensuring customer outcomes are achieved within scope, schedule, budget, and resource constraints
Work backwards from customer business and technical outcomes to define success criteria and delivery plans
Manage cross-functional delivery teams, including internal and external stakeholders, to ensure seamless execution
Monitor project health, identify risks, and implement mitigation strategies to ensure successful delivery
Serve as the primary technical point of contact for customers, fostering strong relationships and ensuring satisfaction
Partner with the account team to lead technical pursuits, including scoping, solutioning, and estimating effort for migration programs
Develop tailored proposals and statements of work (SOWs) that align with customer needs and Vercel’s capabilities
Present technical solutions to customers, addressing their business and technical challenges
Collaborate with sales and solutions engineering teams to ensure alignment on customer requirements and proposed solutions
Contribute to the development of new migration offerings and service offerings, leveraging customer insights and industry trends
Help mature Vercel’s Professional Services delivery capabilities by defining best practices, templates, and frameworks
Mentor and guide team members to enhance their technical and delivery expertise
Collaborate with internal teams to refine processes and tools for improved efficiency and scalability
Qualification
Required
7+ years of experience in consulting, technical delivery, or customer-facing roles, with a focus on platform migrations, composable commerce implementations, or similar complex technical projects
Deep understanding of modern web architectures, including headless CMS, composable commerce, and frontend frameworks
Proven track record of leading both pre-sales technical pursuits and post-sales delivery engagements, ensuring customer success and satisfaction
Excel at managing cross-functional teams and stakeholders, balancing competing priorities to deliver results
Strong communicator, capable of translating technical concepts into business value for customers and internal teams
Experience working with cloud platforms, DevOps practices, and CI/CD pipelines
Preferred
Experience with Vercel's platform or similar edge computing and frontend cloud platforms
Knowledge of e-commerce platforms such as Shopify, BigCommerce, or Salesforce Commerce Cloud
Familiarity with agile methodologies and project management tools like Jira or Asana
Background in software development or engineering, enabling you to deeply understand technical challenges and solutions
Experience working in a fast-paced, high-growth SaaS or technology company
Benefits
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
Company
Vercel
Vercel is a developer platform that provides cloud infrastructure services for the web.
501-1000 employees
H1B Sponsorship
Vercel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (5)
2022 (5)
Funding
Current Stage
Late StageTotal Funding
$863MKey Investors
AccelBedrockGoogle Ventures
2025-09-30Series F· $300M
2024-05-16Series E· $250M
2021-11-23Series D· $150M
Leadership Team
Guillermo Rauch
CEO
Malte Ubl
Chief Technology Officer
Recent News
The New Stack
2026-01-12
Company data provided by crunchbase