Apply on Employer Site

WineFetch · 3 months ago

Jonas Club – Project Synergy - Implementation & Customer Success

United States

Full-time

Remote

New Grad, Entry Level

WineFetch is a company focused on helping small business owners and enterprise clients succeed. They are seeking an Implementation & Support Specialist who will manage customer onboarding, support, and relationship building to ensure a smooth transition and ongoing satisfaction with their services.

E-CommerceMarketing AutomationRetailRetail TechnologyWine And Spirits

Responsibilities

Install, Configure, and Train our customers with the highest quality service to ensure a smooth business transition

Outside of implementation projects, you will be available for customer support through designated channels; striving to maintain service level agreements

Build and maintain Client relations; understanding and motivating clients through integrity and trust

Consult with clients and review their current work process to assess their needs

Assist clients to create and meet milestones while continuing to monitor project budgeted hours

Discuss requirements and explain functionality to both technical and non-technical individuals or groups

Proactively assess, clarify, and deliver on customer needs, driving towards the success of their business and our partnership with them throughout the onboarding process

Maintain an understanding of our internal applications, processes, customer products, and customer-facing websites

Qualification

Jonas Club Management SoftwareProblem SolvingCustomer SupportEffective CommunicationExperience in Club IndustryTechnical LearningOrganizational SkillsTime Management