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Capital One · 3 months ago

Sr. Associate, Risk Manager, Customer Identity Management Team

Richmond, VA

Full-time

Onsite

Mid, Senior Level

$86K/yr - $98K/yr

2+ years exp

Capital One is seeking a Sr. Associate, Risk Manager on the Customer Identity Management Team. This role involves supporting operational excellence in customer identity through control testing, risk governance, and process improvements while collaborating with various teams to manage risk reduction initiatives.

Financial Services

Comp. & Benefits

No H1B

Responsibilities

Execution and support of Customer Identity control ecosystem while enhancing existing process documentation and playbooks

Lead incident support, awareness, and driving resolution with engagement across partner teams including Ops, Tech, Product, Compliance, and Intent

High level of engagement with our partner teams and leveraging those relationships/interactions to drive opportunities for Customer Identity

Lead projects in support of the broader Customer Identity Excellence strategy

Leverage data and technology to enhance monitoring and to reduce manual processes

Ensure a “Well Managed” risk approach to tools and documented processes used to deliver quality analysis and results

Day to day oversight of multiple processes which could include risk management of defects and or controls: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, Tech and management; make final recommendations for approval on changes

Collect, analyze and measure data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review

Resolve complex risk defects, problems or transactions, where expertise is required to interpret against controls, policies, guidelines or processes; escalate breakdowns in the process or controls by asking the right questions and identify/ involve the right stakeholders to correct breakdowns

Maintain formal process documents (e.g. procedures, work instructions, process artifacts and diagrams), and document processes, controls, risk management activities and projects (creating project reports, presentations, business cases, and diagrams)

Collaborate on larger initiatives, including representing departments on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts

Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level

Qualification

Risk ManagementProcess ManagementControl TestingData AnalysisLean CertificationAgile CertificationSix Sigma CertificationProject ManagementCommunication SkillsProblem SolvingTeam CollaborationAdaptability