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Buffalo Urban League · 4 months ago

Social Care Network Navigator

Buffalo, NY, USA

Full-time

Hybrid

Entry Level

$22.60/hr - $25/hr

2+ years exp

Buffalo Urban League is dedicated to enhancing access to care and promoting self-sufficiency for individuals and families. They are seeking a Social Care Network Navigator responsible for conducting screenings related to social determinants of health and providing navigation support to connect community members to resources and services.

Non-profit Organization Management

Responsibilities

Conduct empathetic & culturally competent screenings for health-related social needs (HRSNs), in person, virtually, or by phone

Take referrals, follow up, verify eligibility, do intake documentation

Triage and route referrals to appropriate community-based organizations or providers

Maintain accurate and timely documentation of screenings, referrals, client interactions, and outcomes using the WNYICC IT / data platform

Provide follow-up support to ensure clients are connected to services, assist through the service enrollment or application process, adapt if there are barriers

Outreach & Community Engagement—informing the public about BUL programs, the waiver and eligibility

Sometimes travel within the region (Erie County and other parts of WNY) for community events, home or field visits

Qualification

Case managementResource navigationCultural competenceCommunication skillsAdministrative skills

Required

Associate degree in related field plus 2 years' experience, or a Bachelor's with at least some experience in human services / case management / resource navigation

Experience in case management, service coordination, or resource navigation

Ability to communicate well (written, verbal); comfortable with diverse populations

Administrative/documentation skills; attention to detail

Reliable transportation and flexibility to work outside normal office settings when needed

Ability to work evenings or weekends as needed